Chase Cancelled Account because of Mint

[jeffofhearts]

Just a heads up to the powers that be because I love this service. I convinced my friend to sign up on Mint, and her Chase account was showing a higher APR than she thought she had. She called in to Chase customer service and they confirmed her interest rate was what she thought it was... but when she explained how she saw a different interest rate on her account on mint.com they *automatically* cancelled her account for security reasons, and they're issuing her a new card.

[Damon]

Sounds like a bad reaction by the rep that answered the phone? My guess is that they didn't know what Mint.com was & thought that the service could be fraudulent?

Note: While we can generally get pretty good info about APR, APR can vary widely by customer & there won't always be a 100% match (that's why we allow customers to edit their account information).

[jeffofhearts]

No prob.... may I suggest putting a little link or disclaimer next to where the APR is displayed regarding this? We didn't see that option when dealing with the problem initially.

Otherwise, keep up the good work. Loving it.

[CPA]

I also noticed a different APR on one of my accounts listed in Mint.com However when I checked my cc account online the correct APR was listed. I think what is happening is that mint.com combines all rates listed on your cc account. In my case, I have a 9.9% for purchases but a 19% for cash advances (which I never use!) so mint combined those and took an average.

[SteveO]

Who pays interest anyways....

Just kidding!