ING Direct

[jheddings]

Seems a little ironic that we'd expect ING to listen to our complaints, when we've been hounding Mint for years about a manual entry / statement download feature (among others).

Here's hoping one of them comes through soon...

[da bum]

Microsoft Excel!

Originally Posted by jbrams

So where will people be switching to?

Fatwallet.com has a great list, but which are you considering? Are you sure your choice works with Mint?

Ally - 1.55%
Alliant CU Savings - 2% (apparently works with Mint)

[gunsmoke]

ING worked fine again on November 4 and now it stopped working again! This is so frustrating Mint!! Can't you 2 get along with some kind of an agreement and move on?

[gunsmoke]

Dear INGdirect CustomerSatisfaction team,

Please note that I am not a satisfied customer (pun intended) since again my INGdirect accounts do not update properly in mint.com. I am sure you realize that many people - especially those who watch their money ("We the savers") - rely on aggregators and consider it a deal breaker if one of their banks don't play nice.
Can you please let us in on when the innovative solution you're working on will be available to aggregators and your customers? I will post this email on the mint.com user forums as well as any reply I receive from you, hope you don't mind that.

Kind regards

[Elysian]

Suggestion:

How about allowing Mint users to upload their downloaded transaction history? ING offers downloads in Quicken, Microsoft Money, and spreadsheet formats. This would easily solve the problem and give Mint users more control over how their financial data is input and stored into Mint. It also allows for account holders at all institutions that do not allow third party access to use Mint as well with only limited hassle.

[gunsmoke]

Originally Posted by Elysian

Suggestion:

How about allowing Mint users to upload their downloaded transaction history? ING offers downloads in Quicken, Microsoft Money, and spreadsheet formats. This would easily solve the problem and give Mint users more control over how their financial data is input and stored into Mint. It also allows for account holders at all institutions that do not allow third party access to use Mint as well with only limited hassle.

I agree... this has been a requested Mint feature for a very long time... mint.com doesn't deliver it though. Anybody know whether or not something like that is being worked on?

[dhassell]

I have send emailed ombudsman@ingdirect.com with the following message. I suggest you all send a similar message.

ING Ombudsman:

I've been a loyal customer of ING for a number of years, with account numbers xxxxxxxx (Electric Orange) and xxxxxxxx (Orange Savings).

I also use Mint.com to help me keep track of my spending. Mint has worked very nicely with the other 20+ institutions I do business with, but has had repeated problems with ING. There is an issue now that started on Nov 3 with no indication of a near-term resolution. It is being actively discussed by ING customers on Mint's customer message board here: http://forums.mint.com/showthread.php?p=44020

While I have enjoyed doing business with ING, I (and very likely many other ING/Mint users) will terminate my relationship with ING and move my funds to another provider should this remain unresolved by the end of next week. My ability to keep track of my spending and balances is more important to me than my relationship with your bank, and if you can not understand that this is a major concern for many of your customers, clearly you are out of touch.

All the best,
David

[bocaboy]

While it's unfortunate that ING has decided to block third-party software downloads, this problem wouldn't pose as much of a problem to members if Mint would just allow manual updates to accounts. I, too, wish ING would change its mind, but until they do, the onus is on Mint to fix this long outstanding issue of not being able to enter entries manually.

[sid007]

Has this not been resolved yet? Is there an ETA?

[gunsmoke]

-------------
Hello,

We understand your frustration. As previously noted, we are working on a solution that will allow us to support Mint.com without providing your personal information. We do not have an expected date on when this will be available, and encourage you to stay tuned for more details. If you would like to escalate this further, please email Ombudsman@ingdirect.com.

Thanks,
------------

"No expected date on which this will be available".... Doesn't sound very good. If my accounts do not sync up by the end of next week I am leaving INGdirect as my main bank.