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Old 11-06-2009, 05:55 PM
Stephen Stephen is offline
Administrator - Mint Employee
 
Join Date: Aug 2008
Posts: 349
Post WaMu Deleted Accounts - Chase

If you are a WaMu user who Deleted your WaMu checking/savings in Mint.com instead of setting it to Closed, we *will* be able to restore your historical transaction data. Please email us FROM the email account you use for Mint.com

TO: feedback@mint.com
Subject: Deleted WaMu Account

Please input your email address in the email body as well and send. We will work to get all of your data imported into your new Chase checking/savings in Mint.com.

We will process these in batches so please be patient while we try and resolve all requests.

For those of you that Closed your accounts and worked out the duplications and everything is okay coming through your new Chase checking/savings, you still have the problem of seeing your WaMu account in error state (and if you have not removed the duplicates from WaMu your balances will be inflated). We will have a solution for this soon. Please just try and ignore the WaMu account in error state for now.

We have seen reports where users have gone back into their WaMu accounts and input their new Chase checking/savings id/pw. We're not sure why WaMu/Chase is allowing this but we don't plan on supporting this method if that is what you are choosing to do. It may be working now but we have no idea when or if it will be end-of-lifed. Please note.

Also note this is only for WaMu checking/savings. We will address Loans, Mortgage and other accounts later, if necessary.
__________________
Kind regards,

Stephen
www.mint.com

Reminder: Mint employees will never ask for the username and password for any of your banking or credit card accounts. Please do not provide this information when using our contact form.
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