Eli Lilly Credit Union

[bill_nye]

I filed a bug report several months ago when the login form/site was updated and have yet to see anything fixed. Please help! Mint should at least remove ELFCU.org from the list of possible banks to avoid confusion and frustrations.

[JohnWikman]

Yeah add my name to the list of no-joy with ELFCU connections. I sent in a couple TTs to Mint, and for a couple weeks was trading logs and info with Mint's support team. Then all the communications just dried up.

So all in all, of the roughly 15 or so accounts that my wife and I have, between savings, checking, business accounts, credit cards, etc., exactly two of them work with Mint. The two biggies--Chase and ELFCU, haven't connected properly in _months_. Guess I'll stick with quickenonline, which sucks in all our accounts just fine (but has a miserable UI).

[bill_nye]

Well, it seems that my ELFCU accounts were syncing again but it now appears that mint is being challenged on their backened for the security questions. Unfortunately, it appears that their security questions are incorrect. As such, I have a sync error when my accounts are trying to update.

Please fix, Mint staff!

Thanks,
Bill

[bill_nye]

Here are the possible security questions that can be asked:

		<option value="CCPETNAME">What was your first pet's name?</option>
		<option value="CCFIRSTJOB">What was your first job?</option>
		<option value="CCFIRSTCAR">What was the model of your first car?</option>
		<option value="CCHSFOOTBALL">What was the name of your high school football team?</option>
		<option value="CCDOBSIBLING">What date was your youngest sibling born?</option>
		<option value="CCHSMASCOT">What was your high school mascot?</option>
		<option value="CCFAVETALE">What is your favorite fairy tale?</option>
		<option value="CCSTREET">What is the name of the street you grew up on?</option>
		<option value="CCFAVETEACHER">What is the last name of your favorite teacher?</option>
		<option value="CCFAVESUBJECT">What was your favorite subject in school?</option>
		<option value="1210">What is the first musical instrument you learned to play?</option>
		<option value="1211">Where does your nearest sibling live?</option>
		<option value="1212">Who is your favorite celebrity?</option>
		<option value="1213">What is your favorite candy?</option>
		<option value="1214">What is your favorite animal?</option>
		<option value="1215">What is the last name of the author of the best book you ever read?</option>

		<option value="1216">Who is your favorite musical performer/group?</option>
		<option value="1217">What is your favorite game?</option>
		<option value="1218">What is your favorite song?</option>
		<option value="1219">What is your favorite movie?</option>
		<option value="1220">What is the nickname you gave your favorite grandparent?</option>
		<option value="1221">Who is your favorite painter?</option>

		<option value="1222">Who is your favorite musician?</option>
		<option value="1223">Who is your favorite author?</option>
		<option value="1224">What was your favorite place to visit as a child?</option>
		<option value="1225">What brand of shampoo do you use?</option>
		<option value="1226">What sports team do you love to see lose?</option>
		<option value="1227">Who was your childhood hero?</option>

		<option value="1228">Where do you want to retire?</option>
		<option value="1229">What is your dream car?</option>
		<option value="1230">What is your dream job?</option>
		<option value="1231">What was your dream job as a child?</option>
		<option value="1232">What is your biggest pet peeve?</option>
		<option value="1233">Where was your wedding rehearsal dinner held?</option>

		<option value="1234">What is your favorite quote?</option>

EDIT: I have submitted this information in Case: 00485394.

[berkabill]

I too have had problems since ELFCU changed security questions in June. One case with Mint customer service fell off the map after I sent them all the requested info. The second one came back with message to me that I'm not entering my authentication info correctly (which is true since the questions aren't the same! duh.) I sent another message back and have yet to hear. Very disappointing, as I have loved mint.com!

[demistate]

I've been unable to access ELFCU recently in the last two weeks. At first I was able to access ELFCU checking accounts part of the time, since some of the security questions matched.

I've sent Mint support the security Questions twice, and still they have not updated Mint to support ELFCU.

I use to be able to re-set the questions at my bank to match 2 of the 3 they ask, (ELFCU has 4 now) and be able to download transactions, however I havn't been able to download any for the past 2 weeks.

[bill_nye]

I'm glad to see I'm not the only one. I submitted a case a week or so ago and had to send the html dump of the security questions page 3 times. It's like they aren't even reading the emails that I send them. My experiences with speaking with their support is akin to speaking with a parrot.