ING Direct

[Shibby]

Originally Posted by sheriwx

Shibby's fix worked perfectly for me all month, and then a couple of days ago it stopped updating. Anyone else having this problem?

I know this doesn't help you much, but mine is still working.

[ttwiv]

In my case I figured out that I was answering the challenge question (name of first pet) incorrectly. I was using the answer I had logged with a different bank.

So if you can't get connected, one option is to log in directly from a registered computer (that doesn't ask challenge questions), then select the "my info" tab, then to the right of "sign in options" select "edit information" and reset all your challenge questions. You might also want to click "clear all registered computers" under the challenge questions text box and click "unregister". Then go back to Mint and try again. You should then get new challenge questions and hopefully it will work.

[tismark]

oddly enough, I think for me, logging in with yodlee is somehow fixing whatever is wrong. I'm going to test a few more times and see if it's consistent. But I tried last night, and could not get it to work. Tonight I tried again, and also tried with yodlee. The first few tries on Mint, no luck. The first try after Yodlee finished downloading (yodlee is ugly but always works for some reason), Mint miraculously worked.

I guess if I had to I could log in to yodlee just to make Mint function...

[ruca]

I'm unable to add an ING Orange Savings account right now. It's had trouble connecting since yesterday morning. Is anyone else able to add or update from ING right now?

[Shibby]

Originally Posted by ruca

I'm unable to add an ING Orange Savings account right now. It's had trouble connecting since yesterday morning. Is anyone else able to add or update from ING right now?

Same for me, mine last updated yesterday at some point.

[Stephen]

Hi ING Minters,

There is a known issue connecting to ING that started about 18 hours ago. We are actively working to resolution. For whatever reason, ING is blocking access again. We are working on it. Thanks for your patience.

[gunsmoke]

Thanks for the update and I do hope it will get straightened out soon. INGdirect accounts have been a pain for a while now! Every time I contact them, they hide behind the excuse of security and that they're working on a very "innovative way to aggregate in a secure fashion". Not sure what they mean by the latter.

[gunsmoke]

Called INGdirect customer service again and they seem pretty firm on their "We have security concerns regarding mint.com and don't support it" position.

Mint: Any comments on that? Should we anticipate INGdirect not being supported anymore soon? Please let us know if that is the case so I can look for an alternative to INGdirect (sad though, since their website and feature set totally rocks).

[smcooles]

I recently joined the Quickenonline Community and found a post by an ING account holder. He apparently contacted ING about his frustration with downloading his account data to his Quickenonline account. Here is ING's response from his post:

ING sent this response.

We received your email and wanted to follow up with you. Quicken and Microsoft Money are known as account aggregators. We do not support the ability to use an external source to download transactions from our website, since we do not encourage our Customers to share their ING DIRECT sign in information with any third party. We believe this poses a risk to our Customers. As a result, we are unable to offer assistance with any difficulties you are encountering. It is unfortunate this issue may lead you to bank elsewhere.

Sincerely,

Rick Roberts
ING DIRECT

Sounds like ING doesn't care if we all quit them over this. Jerks!

[erikahlgren]

Originally Posted by smcooles

I recently joined the Quickenonline Community and found a post by an ING account holder. He apparently contacted ING about his frustration with downloading his account data to his Quickenonline account. Here is ING's response from his post:

ING sent this response.

We received your email and wanted to follow up with you. Quicken and Microsoft Money are known as account aggregators. We do not support the ability to use an external source to download transactions from our website, since we do not encourage our Customers to share their ING DIRECT sign in information with any third party. We believe this poses a risk to our Customers. As a result, we are unable to offer assistance with any difficulties you are encountering. It is unfortunate this issue may lead you to bank elsewhere.
Sincerely,

Rick Roberts
ING DIRECT

Sounds like ING doesn't care if we all quit them over this. Jerks!

Ridiculous