UHEAA Won't Connect

[davidva1975]

I have an open ticket on this issue, but there is also a thread that I can't reply to on this board. Just can't understand why it isn't fixed. It worked before and nothing on the http://www.uheaa.org/ account access page has changed. It's not like INGDIRECT where they are actively blocking mint.com right?

[daxon]

This problem appears to be on the UHEAA (or PHEAA) side and is still not working. This was the response I got yesterday about the issue from Mint support:

UHEAA OneLINK Student Loan is powered by PHEAA and is failing along with UHEAA. We have contacted them already and were informed that they have recently implemented a new security policy that disallows third party aggregators from accessing their customers accounts.

It will be great if you can contact UHEAA OneLINK Student Loan and let them know that they are blocking your personal finance management tool, Mint, from accessing your accounts.

Our engineers are continually working with them on this issue too. Have a good day!

Everyone having this problem should e-mail UHEAA to encourage a resolution of the problem. The can be reached by:


E-mail: uheaa@utahsbr.edu
Phone: (801) 321-7294
Toll Free Phone: (877) 336-7378