Lost categorization data! How can I trust this tool?

[paradoxiq]

My categorization data is being lost by Mint. Is anyone else experiencing this?

Here's how I know this for a fact:

Because Mint doesn't allow me any way to differentiate between new and previously reviewed transactions, I created a tag called "checked." I review each transaction once/week and tick this tag box. I would guess that I re-categorize or split 50% of my transactions in Mint, so I can't just let it do the thinking for me. That's fine. So last week, I finished confirming transactions for the month of September. When I logged in today, ALL of my categorization data for September had been lost and the "checked" tag was no longer set.

I now have two choices to make.

Concerning September, I can either drag all of my receipts out and "fix" September, or just ignore it and lose all of that data.

Concerning October, I have to decide whether or not to continue to use Mint to manage my finances. I don't trust it.

I've love an official response (wouldn't we all), but the main reason I'm posting this is to help anyone else who thinks they're losing their minds because of this tool.

Sadly, I can't help but feel that these guys built what seems to be a well-developed solution, but in actuality, they built something with a faulty data-model that was enough to get acquired by Intuit and cashed out.

Good luck.

[sfkelley]

I also have lost my categories after setting them. I check Mint every few days and change categories from the Mint's assumed categorization to what I need it to be and/or split out large transactions. On at least 3 occasions, I have been reviewing my budget at month's end or the following month and noticed discrepancies. When I go back to look at the transactions, I see that most of them have reverted back to "uncategorized" or Mint's assumed category. The first two times this happened, I used the "Contact Us" form to report the issue, but only got a standard "we're aware of the problem" response with no reassurance that the problem would not happen again.

I agree that this problem makes Mint close to useless. If I cannot rely on the data that I enter, then it is a total waste of my time. I would really like to hear from Mint on this issue...what is going wrong? is it just my bank? is there anything I can do to avoid the categories reverting? is Mint doing anything to keep this from happening again? if the problem gets fixed by Mint, will my categories go back to my assignment or do I really have to go back and re-do them all again? Please, no more form emails; provide some answers.