Investments total wrong because of phantom cash account

[fatcat4009]

The total of my investments of wrong because there is a large cash account that is not displayed on my overview page or in my accounts list. It appeared about the time my company switched 401K providers and I had to remove my old account and add my new 401K. I would like to get his removed so I can see an accurate representation of my investment gain/loss. Can someone help me with this?

[Evelyn]

The total of my investments of wrong because there is a large cash account that is not displayed on my overview page or in my accounts list. It appeared about the time my company switched 401K providers and I had to remove my old account and add my new 401K. I would like to get his removed so I can see an accurate representation of my investment gain/loss. Can someone help me with this?

Hi,

May I know what bank you are having issue with your investment and kindly provide us a screenshot of this issue and date you encountered such.

Directions for creating a screenshot on Windows
1. Press the Print Screen key on your keyboard. It may be labeled [PrtScn].
2. Open an image editing program, such as Microsoft Paint.
3. Go to the Edit menu and choose Paste.
4. If prompted to enlarge the image, choose Yes.
5. Optional: Use your image editor's crop tool to crop out unnecessary portions of the screen shot.
6. Go to the File Menu and choose Save As.
7. Navigate to the folder where you want to save the image.
8. Type a file name for the image.
9. Select a file type.
10. Click the Save button.

Tips:
1. Hold the Alt key down while pressing Print Screen to capture only the active window.
2. Generally the GIF format works best when saving screen shots of application windows. The JPEG format usually makes screen shots (especially those with text) blurry, blotchy and discolored.
3. See related resources below for more screen shot tips and listings of screen capture software that offers many more options for capturing screens and portions of screens on Windows and Macintosh computers.
4. The Windows “clipboard"" is a term used to describe the temporary storage space in memory where an item is placed when you copy or cut. When you paste, the item is transferred to the program you're working in. If you copy something else, the old item is replaced with the new. You can't navigate to or manipulate the clipboard directly; it's only used for copy and paste operations.
5. If you have windows Vista, you can capture screen shots much more easy.

Please contact me through my personal email: eleyco@mint.com and attached the necessary information so I can raise this to our engineering to further investigate why you are encountering such thing.

Thank you!