Nixlimited
06-24-2009, 08:55 PM
I'll start out with the good: I love mint.com. It is the solution I have been looking for, for years. An online service (i.e. platform unspecific) that smartly tracks all my financial balances without the need for frustrating/dysfunctional downloads (a la Quicken), and it has fantastic visual-aids (charting, etc). It's hard to believe that I get a better look at my stock performance on Mint than I do on TD Ameritrade--a site designed for that stuff. And to top it off, it's free.
However, while Mint used to be Johnny-on-the-spot with getting back to my support requests, and I even saw problems corrected, now I just get the same form emails "try updating" (as if I haven't already, or the site didn't update automatically every time I log in). Further, there is never any follow-up, and basic bugs still haven't been corrected after 6 months of reporting them.
So, for what it's worth, here are my suggestions:
1. Mint takes a LONG time to update accounts. Sometimes Mint will try to time out before it gets to updating everything. I have about 10 accounts so maybe that's the issue, but it sure seems like it could be quicker, that or Mint could poll data off-line more often so when I logged in it was already updated.
2. The "you have spent X you usually spend Y" notifications are completely wrong. As I sent to customer service a while back, I have only ever paid one figure for my mortgage & rent payment, and yet every month I get a "you usually spend" number that is totally off. That's seems true with anything. It doesn't even work when I have spent some amount of money in a category for which I have never spent any money. Further, there doesn't seem to be any rhyme or reason for the numbers it reports. They are just throwaway metrics for now.
3. The portfolio "movers and shakers" box reports the wrong value of stocks I have. When I click on that stock and drill down, it reports the correct value, but without fail the value on the front page is wrong. And it's not by a small factor, it's off by nearly 2x. I have reported this several times only to get "try updating." I even sent screenshots!
4. It makes no sense to me that if you delete an account because it no longer exists (say you close your checking account), it deletes all the data with it. Mint was having problems logging into an account so I deleted it and reentered it hoping that would solve the problem ... it did, but I lost 6 months of data in the meantime. Accounts will come and go, but data shouldn't.
5. On the investments page, why is the "value" tab the only one with bar charts? Line charts are kinda industry standard and are really way easier to evaluate. At least make it an option.
6. One of my credit cards routinely reports the incorrect balance. I don't know if it is because there are multiple CCs on that account or what, but I have contacted support and they have not managed to fix it over months. It's an Amex reporting of Amex.com ... that shouldn't be an issue.
Get back on track Mint! You have a great thing going.
However, while Mint used to be Johnny-on-the-spot with getting back to my support requests, and I even saw problems corrected, now I just get the same form emails "try updating" (as if I haven't already, or the site didn't update automatically every time I log in). Further, there is never any follow-up, and basic bugs still haven't been corrected after 6 months of reporting them.
So, for what it's worth, here are my suggestions:
1. Mint takes a LONG time to update accounts. Sometimes Mint will try to time out before it gets to updating everything. I have about 10 accounts so maybe that's the issue, but it sure seems like it could be quicker, that or Mint could poll data off-line more often so when I logged in it was already updated.
2. The "you have spent X you usually spend Y" notifications are completely wrong. As I sent to customer service a while back, I have only ever paid one figure for my mortgage & rent payment, and yet every month I get a "you usually spend" number that is totally off. That's seems true with anything. It doesn't even work when I have spent some amount of money in a category for which I have never spent any money. Further, there doesn't seem to be any rhyme or reason for the numbers it reports. They are just throwaway metrics for now.
3. The portfolio "movers and shakers" box reports the wrong value of stocks I have. When I click on that stock and drill down, it reports the correct value, but without fail the value on the front page is wrong. And it's not by a small factor, it's off by nearly 2x. I have reported this several times only to get "try updating." I even sent screenshots!
4. It makes no sense to me that if you delete an account because it no longer exists (say you close your checking account), it deletes all the data with it. Mint was having problems logging into an account so I deleted it and reentered it hoping that would solve the problem ... it did, but I lost 6 months of data in the meantime. Accounts will come and go, but data shouldn't.
5. On the investments page, why is the "value" tab the only one with bar charts? Line charts are kinda industry standard and are really way easier to evaluate. At least make it an option.
6. One of my credit cards routinely reports the incorrect balance. I don't know if it is because there are multiple CCs on that account or what, but I have contacted support and they have not managed to fix it over months. It's an Amex reporting of Amex.com ... that shouldn't be an issue.
Get back on track Mint! You have a great thing going.