SECU (Maryland) won't add

[tralatrala]

Hello,
I submitted a help request through the "comments" but was just told to try adding my account again. I've tried now for 5 consecutive days and get the "cannot connect" message. I'm afraid that the problem is truly because I'm not getting prompted for all three security questions that my credit union requires, is there any way to get a longer view of the "add bank" module? When I added ING, a long module appeared with all the potential security questions, with this SECU (Maryland) I only get pin, username and first security question. A friend who recommended me to the site, also uses the same SECU, and she was prompted for all three security questions that we are required, but she doesn't know what she did differently then me. Any help is appreciated! I can't really use the site until I get this account connected and I'm eager to get going.

-Tracy

[Damon]

I will post an update in the forums when I know if the issues are addressed, including if the issue is related to a particular financial institution.

Sorry about all of these issues during the beta!

[tralatrala]

Thanks!
I will say, I've spoken to two people who both bank at www.secumd.org (and use Mint), and both submitted help cries either through email or via the boards, and then a few days later all 3 security questions appeared, so maybe the SECU site is just picky, and one of these tries I make will work :)

Thanks again!

[Damon]

We sometimes have to make form changes for specific banks. I definitely post these changes if I am aware of it.

Again, sorry for all of the issues folks have had during the beta.

[tralatrala]

Thank you for all your help. I'm sure it's a bit overwhelming at this point with all the requests :o

[tralatrala]

I haven't noticed a change on the account adding, and since the site went live I'm being paranoid and just want to make sure that this doesn't get lost in the shuffle. I really am excited about getting started on the site. Any news?

Thanks for all your efforts!

[tralatrala]

I realize that my issue is a small one in comparison to the larger scale issues that are going on with account adding. The focus on this problem is small since it only affects a small number (me) and is not really worth focusing on in the bigger picture, but I know that another user had this problem in beta, her username on the boards was sharkycharming, and her problem has since been resolved (I know her in the real world via a friend who recommended us both to the site), but the resolution was not posted in the forums, maybe her account could be looked at to see what was done to fix the SECU (www.secumd.org) problem.

The three security questions that I'm asked at log in are
"fav resturant"
"fav beverage"
"fav person"
Though I picked those from a list of several others.

Hopefully this will help in some way. I realize that this board is separate from my actual mint account so please let me know what you may need from me.

-tdedwards at gmail dot com