Has anyone seen a Chase Credit Card work with Mint?

[ryan]

Has anyone gotten a chase credit card to work with Mint?

I've been trying every so often for the past few days, but no luck. I've also confirmed that Chase.com is running like clockwork.

It usually takes 5-10 seconds or so to check off the "Establishing a secure connection", but then hangs for minutes on the next step. Occasionally I've even noticed it make it to the download step, but errors out within seconds of starting the 3rd step.

Any hope? Or has Chase killed this opportunity with their secure access code key for each computer? Is there a way to authorize Mint access?

[Damon]

Chase is currently giving us some problems & may not be an issue we can completely control. We're trying to see what we can do (might be connected to a site update by Chase).

[ryan]

That's helpful to know. Thanks for the quick update.

[mlebarron]

Not sure that this helps... but mine works :) it's a "Free Cash Rewards" card...

[rasheed]

My Chase credit card cannot get added. Have been trying for two days now. Looks to be a problem on Yodlee side for now...

Rasheed

[Damon]

The issue is apparently caused by an update on the Chase.com site. The ETA for a fix is late Thu. I will post an update if we know this issue is resolved.

[mlebarron]

Yeah I actually noticed that on the Accounts page it thinks it was updated, but on the overview page it has an error.

I don't use it anymore so I can't tell if it's pulling transactions or not

[benr]

Likewise. Chase Credit Card won't add.

[Damon]

The issue has to do with a Chase site change (see Mint Announcements). We're hoping that there's a fix by late Thu. & I will post back if the problem is resolved.

Note: This problem impacts a lot of third parties, not just Mint (money, etc.)

[juliegeng]

I have a feeling the reason behind this is, Chase has to authenticate the computer (I believe by IP address) before it lets you log in. Today I logged onto Chase.com and I had to go use an activation code in order for Chase to "recognize the computer."

[Damon]

Hi Folks,

Chase bank appears to be working now.

[nikhilji]

The account does get added now but I do not see the transactions from my Chase account; only the account balance gets updated. Any ideas ?

[Damon]

I would give it just a little time because the issue has just been resolved. Let me know if things don't get better by tomorrow.

[cmdrvaughn]

I'm still having issues logging in to Chase. Although instead of only getting the "possible maintenance, try again later" error, I also get the "there's a problem and it's been reported" error.

[ryan]

I'm still having issues.

I've tried deleting the account (or, really, just the error message) and starting fresh. Also logging out of Mint and back in. Clearing cookies, cache. Still nothing.

I'm wondering if the source isn't something like 'juliegeng' mentioned (http://forums.mint.com/showpost.php?p=1389&postcount=10).

Here's the standard error...
---------------------
www.chase.com
Could not connect
Mint cannot connect to your account right now:

* Chase may be down for maintenance
* The connection may be too slow

Problems like these are usually resolved in 24 hours.
--------------------

[ryan]

Cancel that... It is still acting weird, but I opened up Mint in Firefox (I was using Safari 3b), and I saw the Chase account in my Account list!

Unfortunately none of the transactions showed up, but the balance was correct. I'll keep you updated.

[ryan]

So here's what's happening...

When I click the "Update Now" button, It flies through steps 1 and 2. The downloading transactions step takes about 5-10 seconds and then just flashes back to the account.

I believe that it doesn't complete steps 3 & 4 for some reason. Leaving the balance in tact, but the transaction data missing.

Any word on this issue? Should I start another thread or is this topic still relevant?

[Damon]

Hi Folks,

Can you please try again? There were some issues with some customers adding accounts earlier this morning. If you recently added it & it is on your account, I would recommend removing the one that's on the account & then adding it again.

Note: I know that there were specific issues between 11am-12 this morning.

[cmdrvaughn]

I just tried again - cleared all cookies, using Firefox 2, can log in through Chase directly. Error = Could not connect

Mint cannot connect to your account right now:

* Chase may be down for maintenance
* The connection may be too slow

Problems like these are usually resolved in 24 hours.

[ryan]

Thanks Admin. I took your advice and still no transactions.

I deleted the current Chase account, and re-added the account.

The process mimicked my experience noted above (http://forums.mint.com/showpost.php?p=1435&postcount=17).

[awolgamott]

So here's what's happening...

When I click the "Update Now" button, It flies through steps 1 and 2. The downloading transactions step takes about 5-10 seconds and then just flashes back to the account.

I believe that it doesn't complete steps 3 & 4 for some reason. Leaving the balance in tact, but the transaction data missing.

Any word on this issue? Should I start another thread or is this topic still relevant?
I am having this exact problem today. Added Chase account. Had problems even adding but when it did in fact go through, its only appearing to do steps 1 & 2. I still have no transactions, but I do have a Chase account and a balance.

[Damon]

If you added the account today, I would recommend removing & then re-adding (there were most certainly issues between 11am-12 Pacific today).

Note: Even if you took this step & re-added it, please wait a little bit because there might be a lag of sorts.

I will come back and post if I have other updates.

Sorry for all of the recent troubles!

[rasheed]

I still don't have chase working. It is still not working via Yodlee for me either.

I did try to remove and re-add.

It is still not working via Yodlee either.

Rasheed

[Kat]

My Chase credit card account says it was last updated 6 hours ago, but it can't update now. It had been working fine up until recently.

That darned authentication number is a real pain. It doesn't recognize my computer, ever, and it makes me get a new code almost every time I log in.

[madferret]

I'm able to add Chase to my list of accounts now, but no transaction history is being downloaded. I've tried re-adding the Chase account to no avail.

FYI, I was previously unable to add Chase to my accounts list at all.

[ryan]

Thanks Admin,

I took your advice, deleted the account, added it back an hour or so later. Still no transaction data though.

Any other suggestions? Anything else I can do to help debug?

[Damon]

I will see what I can find out about Chase. I would recommend just waiting a little bit because I don't want to instruct folks to delete & re-add.

[keithpk]

FYI: I'm seeing the same behavior as well. The account adds successfully now, however, there is no transaction data. If you need help debugging, let me know what I can do. Thanks.

--Keith

[greg0670]

Chase added fine but no transactions are visible

[Damon]

Yeah, we're having some issues with transactions right now. I will post an update when I know more.

Sorry about all the buggy issues during the beta!

[ryan]

Congrats on going live! Any word on the Chase issue?

In the meantime you might want to consider taking it off your featured and default banks. I imagine it's a very popular bank and you might be drawing attention to the issues noted in this thread. I realize you all are dependent on Yodlee to solve this pesky bug, and wish you all the best in working it out.

[snoski]

yeah, thankfully I WAS ABLE to add my Chase freedom card!:D

[ryan]

That's encouraging news snoski (http://forums.mint.com/showpost.php?p=1638&postcount=32). Did the transactions show up? Or was it only the balance?

[Everglow]

I still cannot add my Chase credit card; it hangs on "establishing connection" and then gives me the error.

[reflous]

my chase CC shows a balance but no transactions

[snoski]

That's encouraging news snoski (http://forums.mint.com/showpost.php?p=1638&postcount=32). Did the transactions show up? Or was it only the balance?

I am not seeing any transactions; however, the only transaction on the card is the originating balance transfer. (I'm using the card for the attractive 0% BT offer)

[ryan]

Yarrrr! (http://en.wikipedia.org/wiki/International_Talk_Like_a_Pirate_Day) Thanks snoski.

Just so we all don't feel alone here, I've been tracking the same issue with Chase on the Yodlee forums (http://forum.yodlee.com/showthread.php?t=3555&page=3&highlight=chase).

Since Yodlee powers Mint, it might be better to spend more energy on that thread than this one.

I'd love to know how Mint deals with Yodlee issues like this. Does Mint sit idle and wait for Yodlee to fix the issue? Does Mint have direct contact with Yodlee support and engineering staff to expedite issues? And does Yodlee respond to Mint with issue statuses, or is Mint too small to devote staff.

For Mint-related issues this seems like the right forum to post, but for Yodlee powered issues, is it better we spend our debugging energy over on their forums?

You have to feel for Damon, the Admin here. It can't be easy dealing with bugs that are reliant on Yodlee to fix.

[Economist]

As of the date of this reply, still not able to add Chase credit card. Quits during username password after successfully connecting.

[jthrower]

As of today, I've been able to add my Chase credit card, but the transactions still aren't available.

[Justin]

As of today, I've been able to add my Chase credit card, but the transactions still aren't available.

Same here - added, no transactions.

[Frithweaver]

As of 10pm last night, here's what Yodlee said:


Hi All,

We are following up with Chase regarding this issue. Chase has escalated the issue within their internal development teams. We have not received any ETA on the resolution. We will provide you with any further updates in this regard.

Apologize for the inconvenience caused.

Thank you for your cooperation.

Jyothi

[bigdawgmetts]

All my Chase cards were added to my account, but like others have stated the balances show up but there are no transactions at all. Hopefully this will get resolved quickly.

[Dangithien]

I just recently joined Mint, I am having the same problem, which I guess in a way is reassuring. I have added Chase, but unable to see transactions.

[lferg28]

No transactions on my Chase either.... Any word on when we can expect a fix???

[ryan]

Thanks for the update Frithweaver (http://forums.mint.com/showpost.php?p=1853&postcount=41). I was just going to quote the same post on the Yodlee forums.

If you're tracking this issue on Yodlee (http://forum.yodlee.com/showthread.php?t=3555&page=3&highlight=chase), we now know that according to Jyothi, it's a problem with the Chase site, and we are reliant on Chase engineers to fix the issue.

Perhaps we should try to focus some attention on Chase themselves to expedite a solution.

[rasheed]

It will probably be ineffective to ask Chase as it is not part of Chase services to end users to offer access for such services. Because Chase is so big, almost everyone who carries a credit card is affected -- we will need to wait.

Someone asked earlier about mint and Yodlee -- mint is Yodlee's customer -- mint has access to report issues to Yodlee as a paying customer. Yodlee will provide direct updates to mint as appropriate. mint will likely let us know when they know. I don't think it is necessary to mix forum sites.

Rasheed

[ryan]

Thanks rasheed. So your suggestion is to notify Mint of the issue, who will in turn report the issue to Yodlee, who will in turn notify Chase of the issue and expect resolution.

I wish there was an easier way. And since we haven't seen any progress, I suppose it's expected we start looking to help out.

Any new updates Damon? Chase is still down. Any new word?

[keithpk]

According to the SVP of Products, it should be resolved now:


All, we have had multiple issues with Chase.com as part of their own upgrade.

Most of these issues were resolved as of last night, though we have about 20% of folks that still have problems. If you hit refresh a couple of times it should go through.

We are actively working with Chase to address the issues.

This affects Chase Cards and Checking etc... all sites.

Apologies, but we weren't the source of this one and are just stymied by it. The problem seems to affect all consumers as I personally have had issues with logging on to their site where it requires me to reset my password. While I know they are working with us aggressively, I'm sure that they are focused on fixing basic login services first.

Sorry for the impact to everyone.

tx

P


However, I'm not seeing it work on my account yet, so either its not really fixed or I'm in the 20% group.

[electricc0wb0y]

According to the SVP of Products, it should be resolved now:



However, I'm not seeing it work on my account yet, so either its not really fixed or I'm in the 20% group.

I 'updated' my Chase credit card 5 times and nothing. Removed it and then added it back, and it worked!! I'm glad its working. Now I wish that we could look further into the past on all accounts.

[docvego]

After I removed the account, and logged in once to Chase.com I was able to get my Chase CC working with mint!

[evhwanabe]

I haven't had much luck adding my Chase credit card. Deleted account, then re-added it..... many, many times.... Going on two weeks now. I do not use the card much so it is not a huge deal.... but it is still annoying.

[strict9]

I tried this morning deleting, logging in, and re-adding, with no luck.

[skipm]

After deleting and re-adding both of my Chase credit card accounts, the transactions are now showing up correctly.

-Skip

[sucellus]

It is connecting to my Chase account and pulling down my account balance, but not any of my transactions. I've tried removing and re-adding that account a number of times now.

[keithpk]

Lucky to those who got it to work, I tried deleting and re-adding my account a couple of times, still with no luck.

[nikhilji]

Adding and deleting accounts worked for me the very first time..Thanks for chasing Chase to fix this !

[evhwanabe]

Adding and deleting accounts worked for me the very first time..Thanks for chasing Chase to fix this !

If it works for one person out of a thousand.... it isn't fixed lol.

stop rubbing it in! :D

I am still having no luck..... about to give up. Hopefully when they really get to beta, things will work. :cool:

[Damon]

We might have some progress on Chase to report shortly. I will post when I know everything is ok for sure.

Again, sorry for all of the issues.

[ryan]

That's great news, Damon!

I noticed another peculiar issue this evening. I tried deleting and re-adding the Chase account by using the search instead of choosing chase from the "Featured Banks" list. There are several matches, but none actually match www.chase.com. The closest match is "Chase", but with the URL of firstusa.com (that was the old url, a year ago or so). It even asks for 3 new fields (Answer 1, Answer 2, Answer 3).

For now I'm thankful that chase.com isn't on the search results because it will lead to frustration when users realize it won't work anyway. But once Chase gets its act together, you might want to check out your search. And I suggested this earlier, but you also might want to remove Chase from the Featured Bank list until they fix the transaction issue.

[MrCalifornia]

I tried again this morning and still can't get a connection to my Chase credit card. Their site sucks and is constantly making my setup a new password so even if it does connect eventually will I have to keep updating my password? (If so it would be nice if mint new this and just asked me for my new password once the old one stopped working so I wouldn't have to re sign up every time and hope the accounts synced.)

Regardless I still haven't gotten Chase to connect successfully even once immediately after setting a new password.

[johnhoye@hotmail.com]

Not sure why this worked but it did. Searched for Chase and selected the one that was Chase.com and it worked.

[MrCalifornia]

Not sure why this worked but it did. Searched for Chase and selected the one that was Chase.com and it worked.
Awesome, I got it working that way. There are two that list www.chase.com as their address. The one that is simply called Chase and it listed as one of the top choices (and didn't work for me) and a second one called Chase Manhatten Bank that also has www.chase.com as the address. The second one worked for me.

[strict9]

I tried that, and got another bug! I was able to see my transactions, which was great, but now I have two Chase accounts listed! I definitely removed my old one before adding the new one (I tried this twice). Now when I add Chase Manhattan Bank I get two Chase accounts showing up. When I remove one, no matter which one I remove I also lose all the transaction data for it.

[jaxzin]

Not sure why this worked but it did. Searched for Chase and selected the one that was Chase.com and it worked.

I can confirm this also worked for me. I've been trying everyday since the announcement at TechCrunch40 to add my Chase account using the one listed without searching. The Chase Manhattan one worked the first time.

[sucellus]

Using this method I was able to actually connect to my account, but not download any transactions. It lists my credit card balance and the amount of credit I have left, but no details about my actual transactions.

So, yeah, still not totally fixed.

[saury316]

Using this method I was able to actually connect to my account, but not download any transactions. It lists my credit card balance and the amount of credit I have left, but no details about my actual transactions.

So, yeah, still not totally fixed.
I am in the EXACT same boat. I can connect, update, and everything my Chase account, but I cannot see my transactions.

[andreanjos]

I've tried the main Chase and Chase Manhattan Bank, and not only do they not work, they lock me out of my account. when i try to log into chase.com after I tried in mint.com, it makes me reset my password.

thanks guys for creating mint, this is awesome. I just wish I could use it.

[joelfreak]

I have both banking and credit cards at chase. Mint sees the banking just fine. It cant see the credit cards at all. This basically makes Mint unusable for me, as without this major credit card provider, I still need to go to the bank sites to check my details...

[saury316]

i didnt have any luck with Chase, but tried Chase Manhattan yesterday, and both cards and transactions and everything shows up now

[iqs]

Yes, I was also forced to reset my password after trying both the regular Chase and Chase Manhattan

[D23]

I know this is nothing new but I figured I'd add my voice to the noise and hope it helps motivate a fix. I can see my Chase credit card balance but no transactions. I've tried deleting and adding several times. I'll try the "search" trick next.

BTW - I really like the site and will LOVE it when it's got all the bugs ironed out. And the price is unbeatable! Thanks.

[evhwanabe]

Finally was able to add my chase credit card! Mint/chase made me go back to chase and re-setup my online account with a new password..... but it works now!

There are like 6 different options in mint for chase card users, so it is kind of confusing, but aparently I was using the wrong one at first. I switched to one of the others for the hell of it, and it worked....

[Damon]

The transaction issue with Chase is something we're still working on (system change by Chase a few weeks ago made things not work well).

[jacksonfox]

Is there any further information about Chase requiring password/account resets after adding Chase CCs to Mint? I'm running out of password ideas.

Overview of the problem: I can add my Chase credit card, but when I try to access the Chase website myself, I cannot login and must go through a challenge-response system in order to reset my password. This (of course) breaks the connection with Mint.

[Darren666]

Despite deleting my CHASE account from Mint several days ago, I am having to reset my Chase CC password every 24 hours.

I have resorted to changing my CHASE username (today) to something else in the hopes this will resolve the problem.

(this is in response to the problem the above poster is having)

[Damon]

An issue that shouldn't be happening. I've escalated this with our provider & will let you know what I find out.

[ryan]

Looks like Chase is still down on Monday. Any word from them or Yodlee, Damon?

[Damon]

Not yet.

Note: I've had a number of folks add Chase accounts recently. They are, however, running into the same issues with transactions not downloading (noted in previous threads).

[awolgamott]

I was able to add my chase acct to Mint last week and get transactions to come through, however as was posted before I am now having to verify my login information with Chase every time I go to their site. Just thought I'd post so that you knew it wasn't an isolated problem.

[Damon]

This is most certainly an issue that's been escalated. I will post out here when I know it has been resolved and/or have an answer for the problem.

[nigel]

I have successfully added my Chase Credit Cards but Mint can not grab any information related to my accounts except for the credit limit and account balances. I need mint to be able to extract information from the CC statements related to my spending so I can track my spending habits. Is this a known bug or just something wrong with my account?

-Andre


Has anyone gotten a chase credit card to work with Mint?

I've been trying every so often for the past few days, but no luck. I've also confirmed that Chase.com is running like clockwork.

It usually takes 5-10 seconds or so to check off the "Establishing a secure connection", but then hangs for minutes on the next step. Occasionally I've even noticed it make it to the download step, but errors out within seconds of starting the 3rd step.

Any hope? Or has Chase killed this opportunity with their secure access code key for each computer? Is there a way to authorize Mint access?

[Damon]

This is a known issue with Chase. The problems started with a system upgrade by Chase a few weeks ago.

[choralscholar]

Hi Damon

I still can't pull my Chase transactions through. Any news?

yours,

Paul

[Damon]

Not yet. As always, I will post an announcement if I know a specific situation has been resolved.

[KarlKatzke]

With Chase -- I've got Chase working perfectly for both credit card and checking, but I have the service turned on that lets me download my statements to Microsoft Money. It's an extra $10 a month... just another way Chase screws ya, but this might help some people who need to get it working.

[ahecht]

Mint finally was able to grab my Chase Credit Card transactions on the 2nd, but it hasn't been able to update since (there are transactions after 10/2 that show up when I log in to Chase.com that don't show up in Mint)

[D23]

I was able to get balance AND transactions. Hope it keeps up!

[arlington80]

I am also having problems with using my chase mastercard account in mint. It will download my info and balance information the first time, but if I try to update it, it won't work. I think it has something to do with your logins having to come from your computer. If you aren't detected as such, you have to have an activation code sent via SMS or email. So annoying. Mint please fix this!

[hpbrad]

Mine is working, from what i can tell... i don't use it all that often, but i have seen *some* of the transactions come through at least... i think chase is a little slow at processing charges itself though which explains a couple missing ones so far. (they were pretty recent)

[jetsaredim]

I'm also not able to get my chase account working. I can open a tab to chase.com next to my mint session in the same firefox window and login to chase just fine, but not through mint. As someone mentioned earlier, it probably has to do with the computer authentication.

[arlington80]

I've seen it on this thread before, but not only am I not getting my Chase Mastercard transactions in my Mint account after the first time I add it, but I'm also being locked out of my Chase.com account. I have reset my password about 20 times, which is really annoying.

Mint.com, you've just lost a user!!! I wasn't even sure how I felt about you guys seeing all my financial data anyways.:mad: