Login Issues

[wazoo]

This morning i tried to login to mint and the site just hangs. I know my password is correct because if i type it in wrong it says so. After about 20 seconds it just returns to the login screen.

I am using Firefox 2.0.0.6 on windows xp sp2, hard wired connection.

[wazoo]

seems to have resolved itself. good work of you fixed something!

[mlebarron]

This was happening all morning to me, for about 2.5 hours.

Just started working again

[wazoo]

good to know i wasn't the only one!

[sciondriver]

I'm still havings problems today. My 4 accounts are trying to update, and they're all stuck on the final step: Categorizing and finding savings. I tried logging out and back in, but no success. Anything else I can try?

[Damon]

I've personally not had any recent issues logging in/out of my account, reviewing information, etc (logged in several times today). If you do experience this issue for a short period of time, please try again later.

Note: I am going to be working with folks more closely here so I can be proactive in telling folks if there's a system problem, temporary outage, etc.

[wazoo]

its having the same issue again right now.

[sciondriver]

Same here...I can't even log in.

[Caminijo]

Just reporting in that I am having issues logging in.

[greg0670]

Yea, I can seem to login either, everything is right. The site hangs and then reloads to login page.

[wazoo]

just got logged in.

[wazoo]

but none of my accounts are up to date,

they are all stuck on categorizing. would be nice for an update from mint.

[Jargoon]

Hi, my accounts are stuck on "Establishing a secure connection".

I know the background daemons are probably way overloaded right now, but just thought you guys would like to know!

[Damon]

I am having the same problem and will attempt to get an update.

[chrrob]

I successfully created an account today after receiving the beta inviation. I added some of my credit card accounts. Later in the day, when I tried to sign-in again, I got an error message: "Email or password was invalid."
I then tried to "Recover Password", but when I entered my email address on this page and clicked submit, I got this error message: "No user exists for email" (by the way this error page has a layout problem -- the error message overlaps the Submit button -- I'm using Firefox 2)
I then tried to sign up for a new account using the same email address (since I got the error message that the account does not exist). Creating a new account failed with the error message: "This beta access code has already been used."

[Damon]

The most common issue for what you mention? The customer had a typo in their email address. Please send me your email (feedback@mint.com) so I can try to track it down.

Note: We're going to ask customers to enter email addresses twice in the future.

[chrrob]

The most common issue for what you mention? The customer had a typo in their email address. Please send me your email (feedback@mint.com) so I can try to track it down.

Note: We're going to ask customers to enter email addresses twice in the future.

Thanks. It turns out that the cause of the problem is that I have a long email address. Mint truncated it (without tellming me) after 32 characters. I was able to log in by typing in the first 32 characters of my email address and ommitting the rest. I got this resolution by sending a description of my problem to feedback@mint.com.

[Damon]

We're going to be expanding those fields very shortly. Sorry about the confusion!