Problems adding accounts (information that helps me file a bug)

[Damon]

If you're having an issue adding accounts, please use our contact form (http://mint.com/contact.html). This is information that would be helpful for me:
Bank Name
URL you use to login to the bank
If the bank requires additional login information (challenge questions, etc.).As I am filing bugs for these, I will most certainly make a solid attempt to post when it is resolved here and/or email folks that have had issues. I am filing the forums' url with the bug so I can come back to the post at a later time.

[cyxnox]

I'm having problems adding HouseHold Bank & Commerce Bank.
Keep getting incorrect password even though I have logged on multiple times today using the same credentials.
URLS

Commerce ===> www.commerceonline.com
HHB ==> www.householdbank.com
Yes they do prompt with safety questions when you logon from time to time.

--- Nef

[Damon]

I've filed one for commerce already. I will look at filing for Household bank as well.

[daxgti]

Hey guys, I'm having a similar problem with Huntington Bank (http://www.huntington.com). I try to setup my bank account in the system, it trys to login then says that the password is incorrect. I triple-checked to be sure it wasn't just me. :p

Huntington does use security questions when you try to login from a different IP or computer than you typically do. I imagine this might be causing the problem?

Thanks for the invite!
Dan

[sharkycharming]

I actually sent an email this morning about this, but maybe didn't provide enough information.

Mint asks for my PIN, user number, and "question 1 answer." I am not sure what "question 1" is supposed to be, but no matter what I type there, including the answers to any of the three security questions, I am told that I cannot access the account through Mint because SECU requires additional security.

When logging onto my SECU online account directly from their website, I provide my account number and PIN, and am then taken to another page where I am asked three security questions. I believe that when I set up this online security, there was a whole list of questions that I could choose from, so other people may not have these same questions. But mine are:

-favorite band?
-favorite food?
-favorite book?

[Damon]

Hmmm..so the site asks three questions (your bank) & we only have one on the site?

[sharkycharming]

Yup -- and Mint's interface doesn't even ask me the specific question, it just says, "Answer to question 1." I am not sure what "question 1" is supposed to be since the bank doesn't use that particular term at all.

[FutureStyle]

Woodforest National Bank --> https://online.woodforest.com/WNB/Login.aspx

They do ask a security question. When you register, you can choose 3 different questions from a list of pre-determined challenge questions. Upon logging in, you're asked one of the 3 questions. It's usually a different one from login to login.

Let me know if there's anything else I can do to assist.

KMP

[Count0]

TD Banknorth (Massachussetts)
https://secure.tdbanknorth.com/login.aspx?regionId=2

Asks a random number of questions (1 to 3)

[vnandalike]

Valley Credit Union

http://www.valleycu.com/

Asks for account # and passcode


Ameriprise Financial

http://www.ameriprise.com/amp/default-gold.asp

Asks for userid and password

[DissidentWriter]

I'd like to add https://www.partnercardservices.com. That's the entry point for the partner cards (such as Best Buy Rewards Zone MasterCard) that Household Bank offers. For whatever reason, it is a separate, though nearly identical in format, system that requires logins at different domains. Same bank though.

[jjw]

I'm having trouble adding First Citizens (NC). I use my usual customer id and password and it states it is invalid. FC uses security questions. I remember setting these up when I first started using online banking but cannot remember which three I chose (as your site reflects, there are several to choose from).

As an added note, this bank is also in VA, not just NC. It took me a while to figure out this was my bank...

I'm having the same problem with ING. There are security questions I used during ING setup process. I do not recall which questions they were.

I'm guessing in both of these situations I need to remember which security questions I chose and the answers.

Thanks!

[callmeleonard]

When adding a new account for:
americanexpress.com
commerceonline.com

My username and password checks out but I am getting stuck on "downloading transactions". I've been frozen on that for around 10 minutes now.

[venscoso]

* Bank Name
* URL you use to login to the bank
* If the bank requires additional login information (challenge questions, etc.).

Citi Cards aren't working for me. I use citicards.com. No additional login info necessary.

[cjwinans]

I have a credit card with First National Bank of Omaha. I attempted to add the account, but it wants me to select 3 security questions as well as their answers. The problem is that none of the security questions I chose on its site are available in the dropdown list on your site. Do you just use a generic list or are they providing bogus questions?

Bank Url: www.firstnational.com
Account Chosen on Mint: First National Bank of Omaha - Credit Card

[ATark]

1) I'm unable to access my Chase account, which I access from http://www.chase.com

2) I'm unable to access my ING direct mortgage which I access from the same site as my regular ING direct account http://www.ingdirect.com My savings account and CD data loaded properly, by not my mortgage.

UPDATE: I retract my second question as I just saw this post (http://forums.mint.com/showpost.php?p=706&postcount=1)

[mlebarron]

2) I'm unable to access my ING direct mortgage which I access from the same site as my regular ING direct account http://www.ingdirect.com My savings account and CD data loaded properly, by not my mortgage.

I'm pretty sure things like mortgage and other loans aren't supported yet, just savings/checking type accounts (which CD falls into)

[Damon]

You are correct:)

"I'm pretty sure things like mortgage and other loans aren't supported yet, just savings/checking type accounts (which CD falls into)"

[Damon]

We had some site issues over the past few days. Please let me know if these issues don't resolve shortly (try again, etc.)

[Damon]

FNBO is currently giving us some issues and/or isn't fully supported (bug filed).

[cjwinans]

I've tried several times over the past couple of days, but can not seem to get into the Northwest Savings Bank account. They changed their site/setup about one month ago so maybe that is the reason. They now asked security questions: one random one at each login.

[Caminijo]

Is still giving fits, I put in my info, and password and no go.

[nytsua]

These are the accounts that aren't working for me:

Greater Iowa Credit Union
http://www.greateriowacu.org/online/security
They have changed the login process to a few steps.
*Member Number and Security code (captcha)
*Ask a security question that you set up
*Password/Pin and verify a Security Image
-Errors out while downloading transactions and says it can't connect to the account

Fifth Third Bank
https://www.53.com/wps/portal/personal
Asks for Id and password.
-Errors out while downloading transactions and says it can't connect to the account

Dell.com Credit Card
http://dell.com
Asks for username and password.
-Errors out while downloading transactions and says it can't connect to the account

[pjohnson32]

I'm also unable to add a Chase account (credit card)

login: https://chaseonline.chase.com/chaseonline/logon/sso_logon.jsp

I'm not asked any challenge questions but Chase does require that I enter a challenge code the first time I login from a particular computer that is sent on request to the email address in my profile (or provided in a phone call).

[meentsbk]

I'm also experiencing the same issue with Chase (bank, however, access from www.chase.com.) It will get to the point of downloading transactions, and then error out with the standard "connection too slow" etc. The connection is working fine going directly to chase however, and I am performing the actions on the computer that I am authorized on from the bank.

Please let me know if you need any further information to help your investigation!

[Damon]

We're trying to work on the Chase issue. I will come back and post when I have an update (Mint Announcements).

[Damon]

Hi Folks,

I just wanted to advise that Chase recenly made changes to their site & that may be affecting your ability to add it to Mint (note: the information is from a blog so a little discretion is advised)

See link: http://consumerist.com/consumer/chase/-298218.php

[thesaulter]

MSUFCU uses multuple security questions. Users can choose varying questions from a list, but they have to choose at least 3. Once they do that, they are numbered.

The current account add options on Mint only allow 1 answer.

I've emailed MSUFCU to see if there's something they can do.

Love the site, hope you can help me out.

[DovyDigital]

Zions Bank

http://www.zionsbank.com/

Log in with account # or social ssn.

If it's a new computer you are accessing the site with it will ask to verify one of your security questions. I forget how many there are.

It THEN asks for your account password.

Before you could attempt to login and it would go through the steps and then fail. Now it fails instantly. They may have blocked your IP.

Let me know of an ETA.

[Damon]

http://forums.mint.com/showthread.php?p=1410#post1410

Chase Bank should be working now.

[Damon]

I can't provide an exact ETA, unfortunately. I will post updates on banks when I know that they are resolved in the announcements area.

[greg0670]

I have just added chase to my account and its still having problems. Also I can't get to my accounts pages anymore, it says "Whoops, Mint has encountered a problem. We're sorry for the inconvenience."

Whats the problem?

[Damon]

Any change yet?

As I mentioned in another thread, I do know we had some issues between 11a-12 today.

I do apologize for all of the recent troubles!

[greg0670]

Hey, still cant get to the accounts page.

[f000zy]

My bank accounts are adding but credit card accts are still reporting errors

[greg0670]

So Chase has added fine but its not importing any transactions, I can only see the balance.

[ajulius]

If you're having an issue adding accounts, please feel free to post the bank here (or send feedback to feedback@mint.com). This is information that would be helpful for me:


Bank Name
URL you use to login to the bank
If the bank requires additional login information (challenge questions, etc.).As I am filing bugs for these, I will most certainly make a solid attempt to post when it is resolved here and/or email folks that have had issues. I am filing the forums' url with the bug so I can come back to the post at a later time.

Could not connect

Mint cannot connect to your account right now:

* Countrywide Bank may be down for maintenance
* The connection may be too slow

Problems like these are usually resolved in 24 hours.

Cant connect to countrywide bank.

[Damon]

Hi Folks,

Still having some issues with Chase & I will post back when I have an update...

Other add bank issues: I will also post updates as they become available. Please be sure to check the "Mint Announcement" forum for regular updates.

I also apologize for all of the little bugs & issues we've had during the beta period. We're trying to address them all as quickly as we can.

[chuckr]

I'm having no luck with:

Advanta BusinessCard
http://www.advanta.com
Seems to ask security question if you're coming from a new IP, but I'm using mint.com from the machine I use to log in directly and it doesn't ask for a security question.

National City
https://www.nationalcitycardservicesonline.com/
Same deal as Advanta. Might ask a security question if from a new IP, but I'm on a box that's logged in before.

Note that www.nationalcity.com has three login options (banking, credit card, mortgage), so going directly to www.nationalcitycardservicesonline.com would be the better option for trying to log into the credit card site directly.

[cjloerwald]

Can't get either one of these to work

www.huntington.com
requires additional questions

www.deltacommunitycu.com
requires additional questions

Thanks, I really think this is going to be a valuable tool once it is all working properly.

Collin

[Damon]

Still not update as of yet:( I will let you know when I hear back ASAP.

[CumaeanSibyl]

National City
https://www.nationalcitycardservicesonline.com/
Same deal as Advanta. Might ask a security question if from a new IP, but I'm on a box that's logged in before.

Card Services has started asking a security question for every time I log on -- this just happened today or late yesterday. IP doesn't seem to have anything to do with it.

[destinysmanchild]

I love this concept and can;t wait to give it a shot. However, I tried 3 different accounts with no luck:

Whitney National Bank
www.whitneybank.com
No challnges or anything - just will not connect and evetully gives me the option to retry or cancel - says the connectino is slow? Their site is nmot down - I tried it.

Nexity Bank
www.Nexity.com
You asked for three challenges I only needed one when I tried it. Same error message as above.

bank of america credit card
www.bankofamerica.com
thiersire askes for a image verification, no way to do that on yours.

as a side bar. I regularly teach a Crown Financial Ministries Class and this site would be and ExCELlENT tie in when the bugs are worked out. Since you are free, there is no conflict of interest to advocate your service if it works. This ministry reaches THOUSANDS of people every year - worth a look for you as a source of clients and for product suggestions. I have tried to teach dozens of people to do the things you are offering to do using excel. I'd be glad to help if I can.

If you're having an issue adding accounts, please feel free to post the bank here (or send feedback to feedback@mint.com). This is information that would be helpful for me:


Bank Name
URL you use to login to the bank
If the bank requires additional login information (challenge questions, etc.).As I am filing bugs for these, I will most certainly make a solid attempt to post when it is resolved here and/or email folks that have had issues. I am filing the forums' url with the bug so I can come back to the post at a later time.

[chris1127249]

i dont know if this has been mention yet, but i am having a hard time with

chase
www.chase.com
When logging on chase.com, the computer that you are logging in from must be recognized. I dont know if this becomes a problem or what but i cannot seem to get passed the "establishing connection" part on this one


charterone
www.charterone.com
Shows an image when loggin on. Image verification
i cannot seem to get passed the "establishing connection" part on this one


american express
www.americanexpress.com
i cannot seem to get passed the "establishing connection" part on this one

[ramcosca]

Bank: Banco Popular de Puerto Rico (BPPR, both in normal and credit card choices).
Website: www.popular.com
Error: I try logging into my bank accounts (the checking/savings and credit card, though it's the same username and password...) but Mint cannot log in. It must be since my bank has a special PIN number you have to enter after you log in using your username and password.

[agentanuj]

It gets stuck at Establishing a "secure connection"

[jpetrovski]

www.commercebank.com

It asks for a secret question verification if it doesn't recognize the IP address.

This could be why it times out or give the can't connect error.

[lynnz]

having trouble adding these accounts

bankofamerica.com (http://bankofamerica.com)
requires username, password & image verification. Also, I believe you have to authorize your computer to access the site or in addition to the above, they'll ask you security questions.

citibank credit cards - accessed via citicards.com (http://citicards.com)
requires only username and pwd

target visa card - site rcam.target.com (http://rcam.target.com)
username/pwd is all that is required.

Haven't tried with others yet.

edited to add: Citibank worked for me just a few moments ago. Yay! So did Bank of America now. Thanks!

I did also try ING direct (ingdirect.com (http://ingdirect.com))- however, the form asks just about every security question ING has... I believe they require you to select a few to provide answers for, and it's impossible to remember which ones I chose to answer at signup. It would be great if we could just answer two of the questions we actually provided answers for, like ING requires.

[ramcosca]

Bank: Banco Popular de Puerto Rico (BPPR, both in normal and credit card choices).
Website: www.popular.com
Error: I try logging into my bank accounts (the checking/savings and credit card, though it's the same username and password...) but Mint cannot log in. It must be since my bank has a special PIN number you have to enter after you log in using your username and password.

Nevermind. It seems it was my Internet connection.

Edit: Scratch that. The only account it did add was my CompUSA credit card (shame on me, I know). The Banco Popular didn't add. Why? Now I noticed that you guys have Banco Popular North America, I use Banco Popular Puerto Rico. I tried logging into the North American site using my normal info and it didn't work. Perhaps adding my bank branch would be nice, you know, the Puertorrican branches of the Puertorrican bank?

Link for BP North America (http://popular.com/us/personal/us-per-home-en.jsp); link for BP Puerto Rico (http://www.popular.com/pr/pers/pr-per-home.jsp).

[snoski]

Hi, I was very excited to start adding accounts but disappointed when most of them did not work. I know it's beta so I'll be patient... anyway here's the list:

Name: City Bank (TX)
On list?: YES
URL: www.citybankonline.com (however this url redirects to a secure page)
Other info: periodically asks challenge questions and requires challenge answers (site relatively recently redesigned...do you like my alliteration?)

Name: Citi Credit Card
On list?: yes BUT seems to be the wrong url
URL: www.citicards.com (however this url redirects to a secure page)
Other info: I do not believe any other info is required for login.

Name: Alliance Federal Credit Union
On list?: NO
URL: www.mycreditunion.net
Other info: I'm not sure if I've ever been asked any challenge questions but I do not think so.

Name: Capital One Credit Cards
On list?: yes BUT must click a button to get to login screen which directs to:
URL: https://service.capitalone.com/oas/login.do?objectclicked=LoginSplash
Other info: Do not think it needs challenge questions

Hey there's GOOD NEWS though! MY CHASE ACCOUNT WORKED!!!! :D(The only one, in fact, that did...):(

UPDATE: My Citi Credit Card worked finally! I just kept trying over and over and over again and it finally went through. Maybe this is the key with all of the accounts?

UPDATE #2: All of my accounts except for City Bank (TX) and Alliance Federal Credit Union have loaded. It has been fun seeing some of the features Mint has to offer, but I can't wait to add my checking account! For everyone out there having issues, my best suggestion is try, try again.

[gpend]

I have been trying all day with no luck to add the two accounts

us bank: mint asks for username and password, the only thing the bank asks for but does not get past the "creating secure connection." I use the https://www4.usbank.com/internetBanking/RequestRouter?requestCmdId=DisplayLoginPage link to log in.

ing direct: mint asks all the same questions as ING but does not get past the "creating secure connection." URL: https://secure.ingdirect.com/myaccount/InitialINGDirect.html?command=displayLogin&device=web&locale=en_US&userType=Client however as mentioned in this post (http://forums.mint.com/showpost.php?p=1131&postcount=4) they have implemented an interesting way of inputing pin numbers.

[dabo33]

I had problems adding an account for TCF bank. The login URL is https://enterprise1.openbank.com/fitcf/logon/user or https://secure.tcfexpress.com/tcf/OnlineBanking/index.jsp. The password is entered on a separate page. It asks for three security questions and there is an image and phrase with the following text "If you do not see the TCF® site guard image and phrase you selected, you are not on the TCF Bank website. Do not enter your password and phone Customer Service immediately."

[rufo]

I'm having problems logging into my ESL Federal Credit Union account - they are local, but they're the largest credit union in Rochester, and many Kodak employees are members. I'm fairly sure it's not a capacity thing as I'm trying it in the middle of the night and it gets to Downloading Transactions but hangs shortly thereafter.

The address is www.esl.org, and they have three security questions if you haven't added a cookie to your computer.

[jpkrautw]

Can't login into North Carolina State Employee's Credit Union--

www.ncsecu.org

When you login through the Credit Union's website, you are required to answer a randomized security question.

Mint.com's transaction process stalls out after 'verifying username and password'.

[ksurgener]

My bank is Eastman Credit Union (www.eastmancu.org)... when I try to add the account it shows the fields "Password", "Member Number" and "Answer 2"... I don't know what to put in "Answer 2" and it won't let me connect. Thanks!

[Taznc]

I am also having problems adding my North Carolina State Employees account, it stops when downloading.

[tmyeager@mac.com]

I am unable to establish a secure connection to Bank of America.

Bank Of America
www.bankofamerica.com
they don't have a challenge question however they do use a site key.

[Aaron]

I'm trying to add Columbus Bank & Trust (www.columbusbankandtrust.com), it's listed but I can't get it logged in.

It will randomly asking you one of three questions. Do those need to be defined somewhere? I sure hope that I will be able to use Mint with my bank.

Also, I'm trying to add my CB&T of East Alabama Credit Card account, I do not access it from the CB&T of East Alabama website (www.cbtbankea.com), I access it from an external site at CardView (www.cardview.com)

Please help.

Aaron M. Myers
amyers@gmail.com

[jayson]

Several people have already mentioned this problem, but I'll add my name to the list.

Commerce Bank (www.commerceonline.com) requires a security "challenge" question (e.g. What city were you born in) at login every time, and the question cycles through several different ones.

Right now, I'm using Mvelopes to manage my money, and they allow me to get into the Commerce accounts, though I have to answer the question every time I use it.

At the minimum, Mint will have to make it possible to get into my accounts with the challenge question. What would kick Mvelopes' butt would be if I could store all the answers so that I didn't have to enter them every time I use Mint.

Thanks - very excited about Mint!

[apachols]

http://www.lasallebank.com/personal_finance.html

User ID
Password

Lasalle bank is in there, but the URL is wrong. It has

http://www.lasallebank.com/

but that routes you to the above url (which may be the problem)

Thanks

[evhwanabe]

ESL Federal Credit Union
www.esl.org

I haven't had any luck adding this bank.

They ask 3 challenge questions with the option to "add this computers" IP address. Adding the computer simply does away with the challenge questions the next time you access the site and try to login.

Thanks

[fattymelt]

I tried adding both my wachovia accounts and ING accounts. Both times the app hung on "establishing a secure connection" - minutes went by and it finally said that it just couldn't do it.

Wachovia
http://www.wachovia.com/
No Challenge Questions

ING
https://secure.ingdirect.com/myaccount/InitialINGDirect.html?command=displayLogin&device=web&locale=en_US&userType=Client
Asks two Challenge questions if it is the first time you have logged on from that particular machine

I understand this service is free, but first impressions mean everything, and I will have a hard time ever coming back if I can't add my accounts.

[vshah]

* Bank Name
* URL you use to login to the bank
* If the bank requires additional login information (challenge questions, etc.).

Bank of America
https://www.bankofamerica.com/
Potential challenge question (but only on first log-in)

American Express
http://www.americanexpress.com
No challenge questions

It establishes a connection, and it checks username and password - but it never completes "Downloading transactions"

Thanks!

[fleadun]

Just signup, tried to add amex, bank of america, chase and all failed.

Makes sense that its free because it doesn't work.

[lferg28]

* Bank Name
* URL you use to login to the bank
* If the bank requires additional login information (challenge questions, etc.).

Regions Bank
https://www.regions.com/


Chase
http://www.Chase.com

Capital One
http://www.capitalone.com

It never establishes a connection on any of these accounts.. Whats the deal? I can log onto these account via their web sites like I have always done. Please help.
Thanks!

[microsage]

I've tried repeatedly today to add citizens bank and citibank accounts to my Mint account, but they both only get to the "Establishing Secure Connection" stage, stay there for quite some time, and then report that they've failed.

I've tested my logins in their respective online banking tools and they work.

Perhaps this is just do to load on the server?

EDIT: I forgot to mention, citizens ask a security question and has a CAPTCHA, citibank has neither of these features.

Thanks for any help.

[netcrusher88]

I'm having difficulty with Bank of America. I login at bankofamerica.com, it requires username, password, and image verification, and challenge question on first login.

Notably it also asks what state your account is in - mine is in Washington, and I know that WA, OR, and ID used a separate system up until now - could this be tripping Mint up?

[jammnrose]

TD Banknorth and CapitalOne both hangup when trying to establish a secure connection...
https://secure.tdbanknorth.com/login.aspx
https://service.capitalone.com/oas/login.do?objectclicked=LoginSplash

[eddieisannoying]

Same "timing out" issue as above people on trying to add AMEX and Bank of America for 1st time.

[tesfo]

I'm having similar problems. I have dried adding 6 different accounts, with and without challenge questions:

-Commerce Online
-ING
-Wachovia
-CapitalOne
-Juniper
-HSBC Household retail services

All ask for my info and hang for several minutes before failing with the simple message "mint ran into an error while adding your account" All hang on the "establishing a secure connection" phase

As a first time user, this is a very bad expierence, but I'm happy to stick it out because I want to see what Mint has (and will have in the future) to offer and may even be willing to become a paying customer if after leaving beta mint becomes payware.

[tesfo]

Mint has made me make a fool of myself :D Even as I wrote my last message, both ING and wachovia are now downloading transactions. The test are still stuck it seems.

[tesfo]

And success! The rest are still broken, as yet...

[nsmith6]

I have 2 accounts at Bank of America (in Texas). Login process is as follows:

Main page asks for username and the State your account is in.

Next, you see your SiteKey and are asked for your pw. Also have the option to "remember this computer". I had the "Security Key" option enabled (where it text messages you a code you must enter to login), but I disabled it so I could try out mint, and it still doesn't work. It just hangs at "establishing a secure connection" and throws an error after a couple of minutes.
--------

Secondly, my credit union, "Associated Credit Union of Texas" www.acutx.org , is not available as a financial institution. They use a simple account number / password login on their main page, so I wouldn't think it would be a big deal to support them. They have the option to export your transaction data into quicken, excel, etc.


Thanks for your time.

[DeadlyBrad42]

Hey, mint is looking great so far, nice work!
Unfortunately, I can't log into my primary bank (Dollar Bank) :(

mint gets stuck trying to log on, and it seems as if it's because it is unable to provide an answer for the challenge questions that need to be answered to log in. Dollar Bank required that you provide an answer to one of three possible security questions in order to log in.

Also, a possible problem that I just ran into is that Dollar Bank seems to require that you first visit this page (https://online.dollarbank.com/), hit continue, then log in. It doesn't work if you just try and visit the login page, or even if you try to reload the page by enter the URL and pressing enter again.

Anyways, mint is still looking great! I've been looking for a secure, easy to use, and useful money managing application for a long time, and I'm happy to have finally found it!

[sddickie]

Bankofamerica.com
www.bankofamerica.com
Username and password, then sitekey

Does not seem to be working!

[ajulius]

Reported bug to Mint.com where they repeated the same thing that the error message said, wait 24 hours.

Countrywide Bank is still not working within Mint. All my other accounts are working fine now.

[Darren666]

Amtrust Direct Bank

Normally, I am not asked a security question to log in, but it may be possible that a security question is prompted if the connection comes from a different than usual IP block.

Log in at - http://www.amtrustdirect.com/ this appears to redirect you to a page at https://global1.onlinebank.com/ when you try to log in.

Whenever I try to log in using Mint, the login fails (says Could Not Connect), Amtrust will lock my account out for 20 minutes from regular web access (I can log in to my bank directly after 20 minutes). This is reproducible.

"The account that you are trying to access is currently unavailable. Please wait 20 minutes and try again. (3000-90052)"

[Darren666]

Oddly enough, my AmTrust account decided to start working without any additional intervention. I will update this thread if any problems continue in the future.

[webjocky]

Renasant bank first asks for the User ID.

After clicking continue, you get a page asking for you to identify a security picture and custom phrase.
The Security picture is chosen upon account setup, and the security phrase is something that the account holder types in under, or to be associated with, said picture.

Also, on the same screen you are asked TWO security questions.

After the security questions is a checkbox that reads as follows:
"Register your computer (optional). With your permission, we can automatically register this computer as a location that is authorized to access your account information. When we recognize a computer that is registered to you, you'll be able to sign on quickly without confirmation questions. Please remember: You can register more than one computer, but we don't recommend registering public computers."

After clicking continue, you're asked for your password.

The "Register your computer" step seems to be controlled by a cookie. If the cookie is present, the site skips the security questions and displays your 'security picture' and 'phrase' for you to identify & then just asks for your current password.

The 'security picture' and 'security phrase' seem to be just an anti-phishing system, and is NOT required for login.

Oh yeah, the other required info:

Login URL: http://www.renasant.com - After selecting Personal account, it takes you to the following secure (session info seems to be included) URL:
https://cibng.ibanking-services.com/cib/CEBMainServlet/Login?FIORG=774&FIFID=084201294

Hope this helps! I'd love to use mint!

[jgoldshlag]

Nova Savings Bank seems to be broken for me. It needs a username/password and the answer to 3 security questions, and you guys only ask for username/pass.

URL is http://novasavingsbank.com

[Justin]

Bank Name
KeyBank (the bank) not Key Bank (the credit card)
URL you use to login to the bank
https://www.key.com/index.html
If the bank requires additional login information (challenge questions, etc.)
Upon first login from a new computer you will be asked to "register" the computer or enter additional information (see, below)

Key's instructions for registration:


Enter your User ID and Password
Select Sign On
At your first sign on, after your scheduled registration date, your computer will not be recognized, so you will be asked to register it
Select "Yes" to register your computer, enter a nickname and select "Submit"
Once your computer is registered, you will then be routed to Online Banking for this and all future sign ons
If you choose not to register your computer, you may be required to confirm your identity with one of the following at each subsequent sign on:
provide your ATM/Debit card and PIN or;
answer a series of questions or;
contact the call center

For more information see: https://www.key.com/html/obi_security.html

[oaknd1]

Hmmm..so the site asks three questions (your bank) & we only have one on the site?

i get the same screen trying to add Notre Dame Federal Credit Union. I also have three security questions but they are the same three questions every time I log in to ndfcu.org and the questions are one level "below" the homepage where the member number and password are entered.

[jcherup]

I am also having ZERO success logging into Keybank. Please fix this. I would jump up and down in joy if you did.

[JReedNet]

* Bank Name
Commerce Online (non-credit card)

* URL you use to login to the bank
https://www.commerceonline.com/ <-- URL listed on Mint.com, this is the bank's portal
https://www.commerceonlinebanking.com/ <-- URL with login

* If the bank requires additional login information (challenge questions, etc.)
I also have the same problem adding Commerce Online Banking. They use challenge questions

Also, every time I try to add Commerce Bank, when I go back to their site, it asks me for a security question.

EDIT 9/21/07
I was able to add my account just fine! Now just waiting on the Chase resolutions! Thank you Mint!

[optimusb]

for this account you have www.wastatecu.org listed as their site but the actual site is www.wsecu.org as they have updated awhile ago. I believe that is the reason why i cannot add it. When I login it has the address of http://www.fuzeqna.com/wsecu/consumer/....yadayada so i don;t know if that matters or helps with logging in. Thanks!
<Edit>
after login from main page it brings me to a page where i have to verify my secret image, word, last login, and last challenge. If everything looks right I click continue.

[knightar]

Bank name:
GE Money Platinum Mastercard

URL to login:
www.gemoneycards.com

To login:
First the Username, then the next page the password.

Problem:
Refuses to login, Since I've signed up 3 days ago its never got past checking login/password once, Always got disconnected. I've gotten American Express, Discover Card, Captial One, Washington Mutual Visa, and my Union Bank of California accounts successfully added. The last card is the GEMoney card that refuses to add. They have changed the way they login since I last been to their site so that my be the issue.

[cgnost]

Bank Name:
Citizens Bank

Login URL:
https://www.citizensbankonline.com/

Login Steps:
Enter username hit enter,
Asks you to identify that your profile image and phrase are correct and enter your password

I believe if you try logging in from a different machine or ip, it asks you a security question and whether or not you want to allow that machine to login on future visits. Similar to the security scheme that countrywide uses.

[polishmanyen]

Bank Name: Associated Bank
URL: http://www.associatedbank.com
Addition Login: Associated uses three challenge questions -- the challenge will appear after login, though not each login. The seem to rotate and appear at random.

This is the same associated bank that appears in the list; but it doesn't seem to work when I try to access my account via mint.

[gdb]

I'm having problems adding First Republic Bank. The URL is https://www.firstrepublichb.com/onlineserv/HB/Signon.cgi

There is a secret question/answer which Mint is not asking me for.

[ksurgener]

I was unable to connect to my bank (Eastman Credit Union). When I went to login, I had to enter 3 items: Password, Account Number, and "Answer 2". On the Eastman CU website, all you have to do is enter your account number and password, but when using mint.com, it would just chug along for a few minutes and then say it couldn't connect. Coming from a web development background, I decided to try a few things. I entered my account number into the field and my password, but this time I entered "true" into "Answer 2" and lo and behold, it connected and works just fine. This is very interesting.

[godmudd]

I am unable to add LaSalle Bank Midwest.

URL is www.lasallebankmidwest.com

2 security questions are required then the option to add computer as trusted source.

Thanks

[Taznc]

Been unable to add North Carolina State Employee's Credit Union after many attempts.
URL is http://www.ncsecu.org
It asks a random security question every time you log in from a different place than the previous login. The security questions are below if that helps in any way.
What is your Place of Birth?
What is your Father's Middle Name?
What is your Favorite Pet?
What is your Favorite Holiday?
What was your First Car?
What was your Elementary School?

[hiramgf]

BANK: Arizona Federal Credit Union
URL: https://www.azfcu.org/
ADDTL:
It wants the Account # and Password at login. (On the home page.)

Depending on what computer i log in through, it might ask 3 questions. The feature is called "See my ID". I think it adds a cookie or something to the machine when the user requests it, so it doesn't ask the questions. If the user has not set up a computer on "See my ID", it asks the 3 questions when logging in from that computer.

ISSUE: I get the Could not connect message. I can log in through the azfcu.org site but not through mint.com.
-------------------------------------------------
Arizona Federal Credit Unionwww.azfcu.org
Could not connect
Mint cannot connect to your account right now:

Arizona Federal Credit Union may be down for maintenance
The connection may be too slow
Problems like these are usually resolved in 24 hours.

------------------------------------------------------
Thanks in advance!

[moneymoneymaking]

you do not have my primary bank in your list of financial institutions:

north island credit union
P.O. Box 85833
San Diego, CA 92186-5833
619/656-6525
http://www.myisland.com

please do what it takes to include them, thanks

[snefsky]

Unable to add M&I Bank

M&I Bank
www.mibank.com
Login name at the first screen, password on the second, and "Computer registration" questions to register a computer as valid.


Currently, Mint does not ask me any questions as I hear other banks do

[phishee]

Hey guys (and gals) - congrats to the Mint team for your TechCrunch victory! I really enjoy the design of the app and kudos for the nice "Ajaxy" goodies implemented in the backend.

I did find one possible issue with my Credit Union (Mountain America Credit Union - Utah). It seems there have been issues with the addition of Mountain America accounts to Mint. I experienced it as well and found the issue may be in the URL used to post to the site's online banking application.

Could it be that the following:

"uri":"https://www.mtnamerica.org"

should be:

"uri":"https://www.macu.org"

I am not sure as the current Mountain America online banking login form posts here:

https://www.macu.com/onlineserv/HB/Login.cgi

Just a thought - I will leave it up to the programming experts at Mint to work with. Thanks again for a fine application which I anticipate using even further (and sharing with friends, family) when I can gain access to my CU accounts.

phishee (Brandon)

[LDPhoto]

unable to add my Advanta business card...

(www.advanta,com)

[lathrop841]

www.usafedcu.org

When I try to add the account it only asks for user ID and password.

The site asks for member number and then asks for a visual security code. Next it asks 1 of 5 challenge questions, and then for a password.

[zazu]

Hopefully this bank hasn't been reported already; I didn't see it, and you have my apologies if so.

Guaranty Bank
http://www.guarantybanking.com

The login for the online banking starts on the main site page, http://www.guarantybanking.com, then leaves that URL/domain, for secureinternetbank.com, where everything else happens. After inputting my login ID at guarantybanking.com, if I'm not recognized as having been there before from the machine I'm on at the time, the secureinternetbank URL throws up a Security Challenge that will hit me with one of three questions I've predesignated, expecting the correct answer.

I'm then taken to a page with a graphic I have preselected and a password box that prompts for my password. (I'm taken directly to this page if the necessary cookie or whatever is set and I've already been recognized as having been there from that particular PC before.)

The Add Account box in the Mint.com UI shows "Guaranty Bank" and a link to http://www.guarantybanking.com/guarantybanking/ below it. This URL actually doesn't go anywhere; the correct main page for Guaranty Bank is http://www.guarantybanking.com/ without the extra 'guarantybanking/' at the end.

Additionally, it seems it doesn't recognize my bank's login requirements correctly, as it only asks for

Access ID
Password
Answer 1

and I have no idea which of the three security challenge question responses "Answer 1" is supposed to refer to. On a lark, I made the answers to all three of my challenge questions the same answer, but it made no difference...still no love.

My attempt to connect eventually always seems to time out with a message about my bank being down (it's not) or the connection being too slow (I'm sure you're know the error msg ;)).

Thanks for your help. :)

[hngkong]

Bank Name

Diamond Credit Union

URL you use to login to the bank

www.diamondcu.org

If the bank requires additional login information (challenge questions, etc.)

First you enter your member number and a random image code, then you answer a security question (1 of 5), then you enter your password and verify that you are seeing the right security picture.

I know it's a complicated mess, but your site seems to always stop on getting a secure connection.

[wporter4]

Hello,

I cannot add the following accounts:

Advanta Small Business
Discover
HSBC Direct

Thanks

[BennyMcBenBen]

I've had a problem adding BB&T the past few days and it doesn't seem to be working now still.
Website: https://online.bbandt.com/online/servlet/efs/loginbbt1.html
They only ask for username and password.

At one point the other night I left it on Downloading Transactions all night but it never finished so I closed it. Today it does not seem to get past setting up a connection or verifying my username/password.

[ajulius]

Countrywide is the only bank of mine to not have the LOGO on the main account site and is the only one I can not log into with Mint.

Countrywide Bank has not been able to login since I first got into the Mint beta test.

Keep receiving the following error:

Could not connect
Mint cannot connect to your account right now:

Countrywide Bank may be down for maintenance
The connection may be too slow
Problems like these are usually resolved in 24 hours.

But it does not resolve after 24 hours. Site requires username AND password to login and has a sitekey which it asks you to verify but does NOT ask for information on it.

[kbgaddis]

I'm trying to get into my checking and credit accounts with University FCU (Austin, TX; www.ufcu.org) with no success. They require a security challenge question when logging in from a new computer. when logging in from a known computer, they ask for your acct number, then you get a screen with a picture you've selected and ask for your password.

[dainbramaged64]

* Bank Name - Lasalle Bank
* URL you use to login to the bank - http://www.lasallebankmidwest.com/personal_finance.html
* If the bank requires additional login information (challenge questions, etc.). - Two challenge questions if login PC is not registered with site.

[jamesbrown]

Exante Bank Health Savings Account
http://www.exantebankhsa.com/
No additional information required other than username/password.

[jsauceda]

Cannot Add:

E*Trade
http://www.etrade.com
No additional information needed.

Juniper
http://www.juniper.com
Random of three security questions if your computer isn't recognized.

Thanks!

[blangley]

Have successfully added 12 of 13 accounts so far. So far everything looks great with the site.

The last account I am unable to connect to is Associated Credit Union. Their URL is acuonline.org.

I have verified the account # and password with the CU, however there is a mismatch in the number of challenge questions asked. On acuonline.com only 1 security question is stored where the mint.com window asks for two questions.

I have tried and failed leaving the 2nd box blank and re-entering the known security question.

Thanks for looking into this for me.

[mega]

I havent been able to add my bank and it is probably an error that needs addressed since the login screen does not ask for any of the "challenge questions"

Bank:
Wright Patt Credit Union

Website:
mint has www.wright-pattcu.org listed, the new url is www.wpcu.coop and the old url will redirect to this new url.

Login:
Mint currently only asks for account number/name and password, but this bank requires you to select at least 5 challenge questions from the list of questions it supplies. It will pick randomly from this list after you login to further verify your credentials. The list of questions are in alphabetical order below:

What School did you attend in the 3rd grade?
What highschool did you graduate from?
What is the first and last name of your First boyfriend or girlfriend?
What is your favorite color?
What is your favorite food?
What is your favorite ice cream?
What is your favorite sport?
What is your wedding anniversary date? Month and day ie 0205
What was the model of your first car?
What was the name of the hospital where you were born?
What was the name of your first pet?
What was your childhood nickname?
What was your favorite place to visit as a child?
What was your favorite subject in school?
What year was your father born?
What year was your mother born?
Which phone number do you remember most from your childhood?
Who was your favorite childhood hero?
Who was your first employer?
This security requirement is a new "feature" they have added in the last few months, maybe 3-4 months ago.
Here are the setup instructions from the profile managment page:

Please select and answer the Security Questions we will use to ensure only authorized access to your account takes place.

Remember not to share your questions or answers with anyone.

You must answer at least 5 questions, but you can answer more.

You cannot select the same question twice.

Answers are not case sensitive, and must contain only 0-9, and A-Z. Do not use special characters, such as %`;”<>{}\.

Answers for previously selected Security Questions cannot be changed, but the questions may be deleted.
I hope this helps!

[dsyrstad]

I cannot add my TCF Bank checking acct. I have been able to add my credit card accounts, though.

[drewmcmanus]

Bank: Chase (United MileagePlus Visa Card)
URL: www.chase.com

I just use a username and password to access. Note that I do NOT use www.firstusa.com, which Mint seems to be trying to do...

Thanks! The site looks great so far!

[kappyben]

Hi --

I haven't been able to add my E*trade account for 2 days.

Name of bank: E*Trade
URL: www.etrade.com.
Error message: "Could not connect. Mint cannot connect to your account right now: E*TRADE Bank may be down for maintenance
The connection may be too slow. Problems like these are usually resolved in 24 hours."

E*Trade just requires a login name and password. I don't have issues logging in to my E*Trade account directly.

[chadsaun]

I can't add my account with Zions Bank.

URL: http://www.zionsbank.com/home.jsp

You provide username and password and then on the next page it'll show you a picture or ask you a question.

[whenders0n]

Name: Savings Bank of Walpole
URL: https://online.walpolebank.com/cgi-bin/hbproxy.exe/1181/signon
It requires answering a security question which is randomly picked from several.

Thanks,

.wch

[hazzmos]

I haven't been able to add my BECU bank account or CC.

Name of bank: BECU
URL: www.becu.org
Error message: "Could not connect. Mint cannot connect to your account right now: Boeing Employees CU may be down for maintenance
The connection may be too slow. Problems like these are usually resolved in 24 hours."

BECU requires random security questions from time to time and if you are logging in from an unknown location.

[saving4thefuture]

Bank name: Watermark Credit Union
URL: www.watermarkcu.org
Other: Watermark has a 2 stage authentication (primary and secondary password w/ cookie auth per computer.

thx

[Jativ]

www.mainstreettrust.com

I keep getting a message that Mint can't connect right now, but the website is up. Also, the form asks for a SSN instead of a "User Number" (that's what the bank calls it). The User Number with the bank defaults to SSN, but I have changed it to an alphanumeric ID. Bank always asks the same three pre-defined questions, and the form already includes these. Still doesn't work, though...

[jjmatt]

Amtrust has been attempting to verify my username and password for the past few days now, and nothing has changed.

http://www.amtrust.com/

first you enter your user name, then it directs you to another page with a picture you chose previously, (and a phrase) then you enter your password.

WSFS will get to the same stage, then it will error.

https://cibng.ibanking-services.com/cib/CEBMainServlet/Login?FIORG=108&FIFID=031100102

Authentication: UserID (case sensitive) -> new page -> two authentication questions -> new page -> picture, phrase and password (that changes every 90 days

Error: "Mint cannot connect to your account right now:

* WSFS Bank may be down for maintenance
* The connection may be too slow

Problems like these are usually resolved in 24 hours."

But the website is up, and running fine

[theblt]

BANK:Associated Bank
URL:https://rolb.associatedbank.com/SITE/6.0_signin/signin.asp

As many other banks do, they occasionally ask 1 of 3 user-specified questions. Mint only asks for "Answer 1", which again, I don't know what Answer 1 would be.

[jebus]

My credit union, Michigan State University Financial Credit Union, www.msufcu.org. It'll get past the making secure connection step and that's it. Then I get a can't connect error. My credit union asks for account number and password and if you log in from an unknown IP you're asked one of three questions. I'm also having problems with Dell Financial, which I'm guessing is the Dell Credit card on Mint. The address for it is www.dellfinancial.com. It asks for User Name/Password. The other problem account for me is Juniper, www.juniper.com. It asks for User on first page and then password on second.

[indomitablehef]

I'm still having trouble adding accounts from Amsouth Bank. I've been logging in every couple of days to try again.

www.amsouth.com
it asks me for username, password, and then reports "Could not connect". A couple of days ago, the error message said that the problem had been reported to Mint to be worked on, but now it's back to just saying "it's probably amsouth's fault, maybe their site is down".

I absolutely love "the idea" of Mint. So far, though, it looks to me like the problems adding accounts makes it basically unusable. I really, really, want it to work...please fix it. :)

[consultutah]

UCCU doesn't work. When logging into their site, it asks a security question, mint doesn't.

[DariusDunlap]

Looks like Smith Barney is not listed...

Smith Barney Online
https://www.smithbarney.com

[Wes]

* Bank Name - United Bank
* URL you use to login to the bank - BankAtUnited.com -> https://global1.onlinebank.com/cgi-forte/forteisapi.dll?BankTag=unitedcoop4444&ServiceName=WebTeller&TemplateName=Login.htm
* If the bank requires additional login information (challenge questions, etc.). - There is a savings account and a checking account under the same login with my bank. The savings account added into Mint but the checking account didn't.

Thanks for this excellent service. I can't imagine the growing pains you guys are having right now but you must be so happy about it! :)

[jjsutchjr]

I am having problems getting my bank accounts from Amarillo National Bank. It says that the site my be down or the connection is too slow that the error usually goes away in 24 hours. but I go to the website and works great. here is my info:


Bank Name: Amarillo National Bank
Bank URL: https://anb.portalvault.com/
it does have a security question.

Thanks,
JJ

[outbackvandy]

Unable to add the following bank:

Bank Name : GMAC Bank
URL you use to login to the bank:
http://www.gmacbank.com/index.html
https://secure.gmacbank.com/GMACWebClient/login.do

If the bank requires additional login information (challenge questions, etc.).

SafeKeys Challenge Question 1:
What was the name of your High School
What is your father's middle name
What is your maternal grandmother's first name?
In what city was your high school? (full name of city only)
What is the name of the first company you worked for?

SafeKeys Challenge Question 2:
What was the first name of your first manager?
What was the name of your first girlfriend/boyfriend?
In what city was your father born? (Enter full name of city only
What was your high school mascot?
What is the first name of the best man at your wedding?

SafeKeys Challenge Question 3:
What is your mother's middle name?
In what city were you born? (Enter full name of city only
In what city was your mother born? (Enter full name of city only
In what city did you meet your spouse for the first time
What was your favorite restaurant in college?

[henchook]

I'm having problems connecting to e*trade through mint.com.
Several other users are reporting the same problem.

I am able to access my etrade account through etrade.com without any problems at all.

[henchook]

URL: http:\\english.leumi.co.il pick "Leumi Online (Israel)" from the "Select Login" dropdown.

They require:
User ID
Password
Authentication (which is the account #)

[staceyarm@gmail.com]

I'm not sure if this is related to this thread, but I can't seem to find anything else on it. Has anyone else had any problems with adding their Wachovia account? I successfully added my Wachovia credit card, but it doesn't seem to be picking up my savings and checking accounts as well (it's all contained in the online banking site).

Any suggestions?

Thanks,
Stacey

[sodajunkie]

Unable to log into NewAlliance Bank

NewAlliance Bank ->
http://www.newalliancebank.com

Three separate screens to log in.

1) username
2) They do ask a security question. When you register, you can choose 3 different questions from a list of pre-determined challenge questions. Upon logging in, you're asked one of the 3 questions. It's usually a different one from login to login.
3) password

[maulinrao1980]

no luck with
gap.com credit card
sam's club discover card... they do not ask for password on the first page anymore may be they chaged recently first they ask username ... security question... password viered
not available in the list --> johnson space center fed credit union jscfcu.com

[wawa181]

TD Banknorth (Maine) is not working. I've been trying to log-in using the "People Heritage Bank" option and no luck.

Like the TD Banknorth (Mass), the system sometimes asks security questions.

I can log into my bank accout directly

[rsal]

Cannot add my Prevail credit union accounts. Prevail is formerly King County Credit Union. If I search banks via the Prevail name i get nothing. If I search via the King County name I can attempt an add. However I get a message that the system is down or the connection is bad. I can log directly into the accounts.
Bank Name : Prevail Credit Union
URL : Prevailcu.com
I must input my member number, hit enter, then another page opens where as I enter my password.
thanks

[vinniefm]

I've been trying to add Fifth Third Bank with no luck...
- www.53.com
- Login ID and password with no additional challenge question
- I can successfully login at www.53.com
- I get the following error:
Could not connect

Mint cannot connect to your account right now:

* Fifth Third Bank - Credit Cards may be down for maintenance
* The connection may be too slow

Problems like these are usually resolved in 24 hours.

This most often happens on the "Verifying username and password" step, sometimes on the "establishing a secure connection" step, and once I made it to the "downloading transactions" step before it crapped out. I've tried at pretty much all times of the day or night.

Thanks for the help!

[JophusD]

I know Wachovia is a big bank, but I can't seem to add the account. I use it more than any other institution.

URL: http://www.wachovia.com
Needed: Username and Password

Thanks!!

[skipm]

Bank Name: Powerco Federal Credit Union

Logon URL: https://www.powerco.org/onlineserv/HB/

Additional Login Information: It uses "Enhanced Login Security" which is nothing more than a secure cookie placed on your computer

Love the site so far, good job.

-Skip

[johnhoye@hotmail.com]

Still having problems adding my Chase credit card as an account. It establishes a connection when adding then gives me the "Could not connect" error.

I tried deleting the account then adding it back in but to no avail.

[panoptican]

Associated Bank (www.associatedbank.com) is not working in my testing. The main issue, I suspect, is that there are three different security questions that can be asked and the account setup only accounts for one of those.

Thanks,
Jason

[osc707]

Bank: Travis Credit Union
Problem: You guys have the incorrect url, the correct URL is https://traviscu.vaultsentry.com/PCC/servlet/tpservlet?transactiontype=PreloginActionBean&FIID=2005
Also: They have now implemented Challenge Questions

Institution: Washington Mutual Credit Cards
Problem: Don't see it listed as an option to add to accounts
https://www.wamucards.com/ola/base/Login

[fixepah]

Mountain America Credit Union (Which appears in the popup when finding the CU)
1. Username
2. Password
3. Security question when logging in from an unknown computer

When I answer all 3, it secures the connection, then says "Could not connect

Mint cannot connect to your account right now:

* Mountain America Credit Union may be down for maintenance
* The connection may be too slow

Problems like these are usually resolved in 24 hours."

And this problem has not been resolved within the 24 hours...

[jmack]

Problem adding TDBanknorth account.

https://secure.tdbanknorth.com/login.aspx?regionId=9

Has some challenge questions it asks you if you don't have a cookie locally on your machine.

Thanks,

John

[jpbos76]

Haven't been able to use Huntington (www.huntington.com) I am rather certain security questions are needed. Here are the security questions I am asked (if this helps):

What was the make and model of the first car you owned?
What is your brother or sister's middle name?
What was the name of your elementary school?
What is the name of the street that you grew up on?
What is the name of your favorite pet?

[MLS]

I have the same issue as everyone it seems with the security questions

* Bank Name: BECU (actual name - but stands for Boeing Employee Credit Union)
* URL: www.becu.org
* Asks one of five security questions. I've found they cycle sequentially.

I see the same thing sharkycharmy sees with the mint login asking for the 1st question.

[Kewlj1313]

Having some problems with a couple of my financial institutions ;)!

Evansville Teachers Federal Credit Union
https://www.netit.financial-net.com/etfcu/
Does require a security question to be answered, I do believe.

Also

EzCardInfo
https://www.ezcardinfo.com/
I do believe it can require a security question to be answered.

Neither of these will add for me, They will both try to add and then eventually turn red and say Could Not Connect.
All other accounts I have tried have worked fine!

Thanks, I love the site :) You're doing a good job!

[bellgr]

I cannot add Republic Bank & Trust.

Here is the info:

Bank URL: www.republicbank.com
Login URL: https://www.republicbank.com/onlineserv/HB/Signon.cgi

There are three security questions that are asked after login.

Thanks.

[boptart]

signed up last night and I'm excited check you out! I'm having someproblems adding my credit union even though it's listed as a usable account.

Seattle Metropolitan Credit Union
www.smcu.com

Thanks!

LB

[guitardude5321]

Hi, great site, I'm really excited to use it.

I'm having trouble adding my bank, Nassau Educators FCU. The URL is:

www.nassaued.org

I do know that if you try to access the account from a non-recognized computer, it asks you three security questions in order to log-in (the order is the same every time). On this site, when you try to add it, theres only a username and password field.

Thanks in advance for looking into this!

-Rob

[DustinEarnhardt]

Bank Name: BB&T Checking Account(Branch Banking & Trust)
URL: https://online.bbandt.com/online/servlet/efs/loginbbt1.html?WT.svl=1

There are no additional questions asked, but it does go to a "Processing..." screen for a second before it finally redirects to my account information. I think this is where I'm getting the "Taking too long to respond" message from Mint.

I got my Chase credit card added just fine and I really think I'm going to like using the site, but without my checking account info, it pretty much cripples my usage.

[mollymorris]

I've been having a problem with Huntington, too.

Hey guys, I'm having a similar problem with Huntington Bank (http://www.huntington.com). I try to setup my bank account in the system, it trys to login then says that the password is incorrect. I triple-checked to be sure it wasn't just me. :p

Huntington does use security questions when you try to login from a different IP or computer than you typically do. I imagine this might be causing the problem?

Thanks for the invite!
Dan

[ScubaDrew]

Problem adding TDBanknorth account.

https://secure.tdbanknorth.com/login.aspx?regionId=9

Has some challenge questions it asks you if you don't have a cookie locally on your machine.

Thanks,

John

Same issue for https://secure.tdbanknorth.com/login.aspx

They just implemented security questions.

Thanks,

Drew

[maxmakes3]

I would like to add Velocity Credit Union: www.velocitycu.com
It asks for an account number and to type in the security message (letter and number thing) from the box below. Then it opens a screen to enter your password. Depending on its mood, it will sometimes also ask for the answer to one of 3 security questions.

Thanks.

[Theo]

I have never been able to connect to Columbia Credit Union. I keep getting the following error message:

Could not connect

Mint cannot connect to your account right now:

* Columbia Credit Union may be down for maintenance
* The connection may be too slow

Problems like these are usually resolved in 24 hours.

Mint gives me this message after about 15 seconds of trying to establish a secure connection. I have added Wells Fargo Bank & American Express w/o any issues. CCU does have some extra security, but I never get that far in the connection. The link to CCU in the sign in box works, but it goes to the home page not to the personal account sign in page. Here is the URL for the login page:
"https://www.columbiacuwb.org/onlineserv/HB/Signon.cgi" Sorry, but I am unable to post a link.

Thanks,
Theo

[davidshq]

http://www.1fbusa.com/ - Asks just for username and password, separate page makes me choose my selected image.
http://www.citizensbankonline.com/ - Asks for user id, next page asks for password.

[bes24]

I am unable to add my bank.

Link: http://www.firstmidwest.com/

Error message that I receive below:

Mint cannot connect to your account right now:

* First Midwest Bank Banking Online may be down for maintenance
* The connection may be too slow

Problems like these are usually resolved in 24 hours.

[amerob]

California Coast Credit Union
calcoastcu.org

When I login directly from that URL, it asks me a subsequent security question. I don't know if that's where it's getting hung up.

[smeranda]

Haven't been able to get Union Bank & Trust to work.

Bank Name: Union Bank & Trust (NE)
Website: http://www.ubt.com
Login Criteria: Username, password, verify sitekey. If logging in from a new location, the site requires security question verification.

Thanks!

[icurnvs]

BANK: Arizona Federal Credit Union
URL: https://www.azfcu.org/
ADDTL:
It wants the Account # and Password at login. (On the home page.)

Depending on what computer i log in through, it might ask 3 questions. The feature is called "See my ID". I think it adds a cookie or something to the machine when the user requests it, so it doesn't ask the questions. If the user has not set up a computer on "See my ID", it asks the 3 questions when logging in from that computer.

ISSUE: I get the Could not connect message. I can log in through the azfcu.org site but not through mint.com.
-------------------------------------------------
Arizona Federal Credit Unionwww.azfcu.org
Could not connect
Mint cannot connect to your account right now:

Arizona Federal Credit Union may be down for maintenance
The connection may be too slow
Problems like these are usually resolved in 24 hours.

------------------------------------------------------

[hickstr]

I'm having trouble connecting to my credit union.

1. Name of bank - Collins Community Credit Union
2. The URL you use to login to your bank
https://www.netit.financial-net.com/collinscu/
3. The specific error messages you receive trying to add the account to your Mint account. "cannot connect: maintenance or slow connection"
4. Information about extra security requirements your bank requires to login, such as image verification, additional security questions, etc.
There is a "PassMark" picture w/ a word in it to show you it's your account. Also, when logging in from a different location you get asked one of three questions.

Thanks in advance for your help.
tom

[Kev_Head]

I am having some trouble adding my bank accounts at Lasalle Bank/Abn Amro. Url: http://www.lasallebank.com. I am receiving this message.

Error message that I receive below:

Mint cannot connect to your account right now:

* Lasalle Bank Banking Online may be down for maintenance
* The connection may be too slow

Problems like these are usually resolved in 24 hours.

Lasalle Asks 2 security questions and there is only space for 1 answer on mint.

[jahson78]

I'm having trouble getting my accounts at BECU (Boeing Employees Credit Union) to hook up. The URL is http://www.becu.org.

At random, BECU will ask you to answer one of four possible security questions. You don't know when and you don't know what question it will be. This may be the cause of this issue of not being able to get this set up.

[saeworks]

Dow Chemical Employees Credit Union

https://www.dcecu.org/cgi-bin/mcw000.cgi?MCWSTART is where I log in.

https://www.dcecu.org is their regular website.

Do you need anything else?

Thank you!!

[Curule]

1. Name of bank - Beneficial Savings Bank
2. The URL you use to login to your bank
https://www.beneficialsavings.com/index.asp
3. The specific error messages you receive trying to add the account to your Mint account. "cannot connect: maintenance or slow connection"
4. Information about extra security requirements your bank requires to login, such as image verification, additional security questions, etc.
There is a "PassMark" picture w/ a word in it to show you it's your account. Also, when logging in from a computer that has either not been added to a safe list (previously verified) location you get asked one of three security questions, a different one each time, they seem to come up in random order when I use my computer at work, which I haven't added to the safe list(for obvious reasons) so it's hard to tell which one is being asked:(.

[goodwyne@gmail.com]

I've tried repeatedly over a period of about 5 days to get logged in to BB&T with no success. I get the following error:

Could not connect

Mint cannot connect to your account right now:

* BB&T - Credit Card may be down for maintenance
* The connection may be too slow

Problems like these are usually resolved in 24 hours.

The URL I use to log in to the BB&T site is https://online.bbandt.com/online/servlet/efs/loginbbt1.html. There are no pictures or other special items and it only asks for my user name and password. I have no trouble logging in directly.

[johnnyj]

I've tried repeatedly over several days to log into PNC Bank. Unfortunately it fails every time. I get the following error:

Could not connect

Mint cannot connect to your account right now:

* PNC Bank - Credit Card may be down for maintenance
* The connection may be too slow

Problems like these are usually resolved in 24 hours.

I log in with www.pnc.com you have www.pncbank.com in the info box you provide, but they both redirect to https://www.pnc.com/.

You provide the correct security questions, but you don't display the picture and attached text that one must view first when accessing your account.

I have no problem logging in directly.

I hope you fix this soon.

[Damon]

I just posted an announcement about the "Could Not Connect" error. Things should be better this weekend.

[turbomonkey]

TD Banknorth (Massachussetts)
https://secure.tdbanknorth.com/login.aspx?regionId=2

Asks a random number of questions (1 to 3)

Same for me - TD Banknorth (New Hampshire)

https://secure.tdbanknorth.com/login.aspx?regionId=3

Also, Granite State Credit Union

https://www.gscu.org/asp/home.asp

They require you enter a random code, then bounce you to another page where you have to enter your PIN.

[fixepah]

I just posted an announcement about the "Could Not Connect" error. Things should be better this weekend.

Where is this post? A link would be appreciated although I will search for it now.

[jvandub]

Hey guys my credit card isn't showing up on the account although my two checking accounts show up. Anyone else having an issue with this?

[modoc]

I am having issues with both my Key Bank account and my Alaska USA Credit Union account.

I access Key Bank at: https://accounts.key.com/
and Alaska at: https://ultrabranch.alaskausa.org/efs/servlet/efs/login.jsp

Key does not have any additional security questions. Alaska uses a image based keypad for entering your PIN, but other than that it's just a username and PIN.

I have made sure that both my username and password/PIN are correct, and I am able to log into the websites without issues.

Thanks!

[icurnvs]

Where is this post? A link would be appreciated although I will search for it now.


http://forums.mint.com/showthread.php?t=1041

[dustyn]

Can't connect to...

University FCU -> www.ufcu.org

The site does have security questions, but it only asks you those when you log into the site for the first time on a given computer. It doesn't appear that it ever gets past the first stage of creating a secure connection.

[icurnvs]

I now get this when trying to connect to Arizona Federal Credit Union(notice how it say AMERICAN EXPRESS and not Arizona Federal Credit Union....weird!):

Arizona Federal Credit Union
www.azfcu.org
Extra Authentication Required
Arizona Federal Credit Union requires a few extra steps before you can add your account to Mint.

Login to American Express Cards directly

[dannyzen]

Bank Name: North Fork Bank
Login site: http://www.mynfbonline.com
Challenge questions: 1 time computer registration with security questions and Password thereafter.

[bounce]

www.calcoastcu.org

Error:"Extra Authentication Required - California Coast Credit Union requires a few extra steps before you can add you account to Mint."

It then gives a link to login directly to my accounts, which is strangely labeled as American Express cards.

The challenge question is user defined, so they're different for everyone, but its just a simple text field - not a captcha or anything like that. But at least it didn't give me the "could not connect" error again! :)

[cmurphynh]

Having trouble with Everbank and Banknorth..

I can add other accounts, but not those two.

Anyone else have the same problem?

[melzzz]

For 10 days I have been trying to add Citizens Bank and Capitolone. Still does not work. Goodbye Mint. Maybe you will blaze a trail for someone else who can get it right.

[kmdenton]

Bank: Everbank
URL: everbank.com
Challenge: once you enter your user name a new window is opened where they display a picture and a phrase you entered previously. The image must match the phrase you entered previously before you enter your password.

Any help would be great.

[lslutsky]

Hi-

New Alliance Bank (newalliancebank.com) requires:
-Username
-Password
-1 of 3 randomly selected questions from your account

Has anyone been able to get this to work?

[scm910]

I am not able to add

Central Florida Educators CU - Credit Card
www.mycfe.com

to my Mint.

To access online banking, you must enter your account number (6-digits) > answer a challenge question > then enter your password.

Thanks for a great site. I found out about Mint.com via TechCrunch.

-Steve M
Orlando, FL

[radicaldreamer]

Circuit City Card

service.fnanb.com

Questions: Mothers Maiden Name

Always get incorrect username or password even though I can login just fine to their site

[sdc]

I am having issues with both my Key Bank account and my Alaska USA Credit Union account.

and Alaska at: https://ultrabranch.alaskausa.org/efs/servlet/efs/login.jsp

Key does not have any additional security questions. Alaska uses a image based keypad for entering your PIN, but other than that it's just a username and PIN.

I have made sure that both my username and password/PIN are correct, and I am able to log into the websites without issues.


I too am an AlaskaUSA member and am having the same issues. One other thing to note is that the keypad is not on the same page as the login form, you enter your account info and then on the next page the keypad appears.

[theimlers]

Bank: Boone Country National Bank
URL: https://myonlineservices.boonebank.com/ISRVWebApplication/login/Login.jsp

and http://boonebank.com

Problem: The bank uses secret word verification in order to login in addition to the user name and password.

[zennie20]

Circuit City Card

service.fnanb.com

Questions: Mothers Maiden Name

Always get incorrect username or password even though I can login just fine to their site

I can't add this one either. It looks like the site is directing to www.circuitcity.com instead of service.fnanb.com.

[polishmanyen]

Thanks for fixing the problem with CONNECTING to Associated Bank. (http://www.associatedbank.com) -- but now, it won't accept my username/password/security code. I think the problem lies in the fact that Associated has THREE security codes that are rotated. You never quite know which one will be asked. I'm excited about nearly accessing my banking account, so this fix would be appreciated! :) (And, yeah, I'm entering all the right information -- I checked!)

[johnnybones]

Advanta Business card requires 5 security questions.. And UMB Bank has a visual image requirement.. I am unable to log into either through MINT.....

[johnnybones]

Unable to login Chase Business Card Account. It might be a different division than Chase Cards. Not sure.. No challenge questions.

[buzzair]

TD Banknorth (Maine)

https://secure.tdbanknorth.com/login.aspx

Asks two randomly selected security questions that I created. (First car, favorite color, etc)


I get a username and password error when trying to login, however I can login using the banks website with no problems.

[mckayc]

Zions Bank
http://www.zionsbank.com/
Username:
Password:

This has not ever worked. It used to try to log in, but now it does not even attempt connecting. Occasionally it will even say I have an incorrect password.

[mckayc]

Instead of pressing the TRY AGAIN button, I Xed out the account and they re-added it. It did not login at first but after a couple tries it appears that it actually added the Zions bank account! I don't think it has actually downloaded any transactions, but hey; it's a start.

[mckayc]

sharebuilder
https://www.sharebuilder.com/
Username:
Password:

Ok, this is not really a bank; sharebuilder is for stocktrading but if it could be added, that would be totally stellar.

[Thundercat]

Zions Bank
http://www.zionsbank.com/
Username:
Password:

This has not ever worked. It used to try to log in, but now it does not even attempt connecting. Occasionally it will even say I have an incorrect password.
My account won't connect either. It went from "Unable to connect" to "wrong password" etc. I got an e-mail saying that they'd have this fixed by this past weekend. It's Monday. And Zions Bank still doesn't work...

[eholbrook@aol.com]

https://www.advanta.com/ADV/

The ask for username and password, and then there is a security question - one of the 3 that you pre-select.

Frustrating!

[radicaldreamer]

I can't add this one either. It looks like the site is directing to www.circuitcity.com instead of service.fnanb.com.

If you select fnanb as the card it points to the correct site but still wont connect. One can only wonder what the owners of the site have been doing since obviously they havent been working on making sure that accounts can connect....

[balletsucks]

Bank Name: Florida State University Credit Union (Credit Card)
URL to Access: Credit Card Login Page (https://www.epscu.com/servlet/5455/raAppHtml?ServicePageName=com.invisiondev.JServer. xml.xmlProcess&RQID=LOGINMFA&ORGID=5455)
Additional Login Information: There is one security question which it asks on an unregistered computer. There are a number of questions to choose from, such as "What is your favorite color?". You can then choose to register the computer.

I would like to add this Credit Card account to my Mint.com accounts, but this third question is probably the reason I cannot. Thank you :)

[killalt]

Been trying to add a Southwest airlines visa for more than a week. Used to get the message about how it was down for service. Now I get a message that says:

Southwest Airlines Visa requires a few extra steps before you can add your account to Mint.

1. Login to American Express Cards directly

However, it's not an Amex card and when I click the link it takes me to the Chase sign in screen where I can successfully sign in.

Southwest Airlines Visa - Chase
www.firstusa.com

redirect from the error box takes me to

https://chaseonline.chase.com/colappmgr/colportal/prospect?_nfpb=true&amp;_pageLabel=page_reidentify&amp;LOB =COLLogon&amp;_nfls=false

[maj2505]

I now get this when trying to connect to Arizona Federal Credit Union(notice how it say AMERICAN EXPRESS and not Arizona Federal Credit Union....weird!):

Arizona Federal Credit Union
www.azfcu.org
Extra Authentication Required
Arizona Federal Credit Union requires a few extra steps before you can add your account to Mint.

Login to American Express Cards directly

I am having this same problem. AZFCU requires users to answer 3 security questions when they log in. Has this issue been resolved? Thanks!

[buddyoverstreet]

i can not connect to my regions bank account.

bank: regions bank

asks for user name and password.


one problem i see is that the site that you link to does not possess the login fields. the site where you input this information is located at this location:

https://www.regions.com/rdcLogin/?RXZlbnQxIEp1bDE0

[PSzalapski]

Bank: Hiway Federal Credit Union
URL: www.hiway.org
Extra auth: They ask me three questions along the lines of "What was your first pet's name?" in addition to member number and password.
I can easily log in on hiway.org directly. Additionally, HSBC EasyView (Yodlee OnCenter) works with hiway.org.

How do I take the "few extra steps"?

I get:
Hiway Federal Credit Union
www.hiway.org
Extra Authentication Required

Hiway Federal Credit Union requires a few extra steps before you can add your account to Mint.

1. Login to American Express Cards directly

BTW, What's up with the "American Express" link text? The link brings me to hiway.org.

Thank you to the mint staff for your hard work on this product. Would you please PM me when action is taken on this? Thanks.

[mudfly]

* Austin Telco
* http://austintelco.com/
* account number on login page, then pin on another page, if the IP address isn't recognized it asks you for your secret word and you click the letters with your mouse to sort of descramble the letters.

I keep getting that my account is locked out message, however when logging into austin telco from their own website works perfect.

[kbear]

I think I'm having a similar problem as other users. I'm trying to add American Chartered Bank: www.americanchartered.com

Mint's login asks for: login ID, password, and answer1.

American Chartered asks for: login ID, password, and an answer to a rotating set of three questions.

My guess is that when I try to log on via Mint, "answer1" doesn't really match up to the particular security question that was picked.

[rysar]

I dont know if this is IE7 or the site, but when I go to add PNC Bank to my list of accounts, the security questions are cut off midway in the drop-down so I can't tell which security question is which one so I can put the correct answers in.

[Damon]

Do you have Mozilla Firefox? I know that the questions aren't being truncated that way.

[ajulius]

With Countrywide Bank, its still not working. Login screen requires a selection to go to My Banking and View Account details and asks for userid on the first page and has a sitekey (no info needed, it just asks you to visually confirm) and then password required on the next page.

https://bank.countrywide.com/ is the login url

Noticed today it is now asking for security questions to access the account and they are also truincated. HOWEVER no security info is needed to log into this account from Countrywide and I don't recall if I did setup security questions when I first enter the account. Will try the ones I would have most likely used to see if it works however.

[imsoper]

You've recently updated your site so I can properly add my Virigina Credit Union account -- That is awesome, thanks!

It adds my savings & checking account, but not my credit card or my loan balance. Both of these are viewable on my back account site, but not on Mint.

Also, It is only pulling down the most recent 15-20 transactions, can it pull down more than that?

Virgina Credit Union http://virginiacreditunion.com, http://vacu.org)
Account Login: https://www.netit.financial-net.com/vacu/

Ian

[ajulius]

Ok after I saw it untruincated on Firefox for Countrywide I did realize when I setup the account I entered in questions. However on the main website it wont ask for those security questions if you log in directly through countrywide. Seems like this did the trick.

Oddly 2 other side affects now:

Bank of America (WA & ID) - Credit Card logo is missing for some reason. No big deal.

Also my HSBC account is showing 2 accounts which are no longer active and are closed. I had a problem with HSBC Easyview (Yodlee) which I am using back to back with Mint (If Mint goes prime, then Ill use Mint over Easyview, but its still in beta) and they fixed it for me, but oddly Mint is now showing these 2 closed accounts.

Will try to remove and readd the Bank to see if this fixes the problem.

[maj2505]

I am having this same problem. AZFCU requires users to answer 3 security questions when they log in. Has this issue been resolved? Thanks!

Looks like this has been updated and the security questions are now displayed at logon. Unfortunately, even after answering the security questions I still get the following message:
Extra Authentication Required
Arizona Federal Credit Union requires a few extra steps before you can add your account to Mint.

Login to American Express Cards directly

[emac]

I am the biggest fan of mint!!! You guys are so awesome and it must take herculean programming power to create so many custom interfaces to connect to (constantly changing) banking services! Kudos!! (and thank you so much!!) :D I love you guys!!

That said, I am still unable to connect to Citizens Bank. :( I'm not sure if this matters or not, but mint is showing that the url is citizensbank.com, but the online banking is actually at citizensbankonline.com. I have had no problem hooking in all my other bank accounts... I would be so appreciative if you could get this bank working!!

[Damon]

We've escalated Citizens with our provider. It is still giving us lots of issues.

[icurnvs]

Looks like this has been updated and the security questions are now displayed at logon. Unfortunately, even after answering the security questions I still get the following message:
Extra Authentication Required
Arizona Federal Credit Union requires a few extra steps before you can add your account to Mint.

Login to American Express Cards directly


I just successfully added my Arizona Federal Checking/Savings account, but my Arizona Federal Credit Card says I entered the wrong password even though it uses the exact same credentials as my Checking/Savings.

[dannyzen]

north fork bank (www.mynfbonline) still having issues.
not able to type in answer to questions now on the login.

[PSzalapski]

Bank: Hiway Federal Credit Union
URL: www.hiway.org
Extra auth: They ask me three questions along the lines of "What was your first pet's name?" in addition to member number and password.
I can easily log in on hiway.org directly. Additionally, HSBC EasyView (Yodlee OnCenter) works with hiway.org.

How do I take the "few extra steps"?


The challenge questions now appear and it works, thanks!

[Django]

Hi,

I am having problems adding www.commerceonline.com. The error message reads Wrong Password or User Message. Also, the security questions are difficult to read b/c I can't see the end of the question in the drop down box. For example,

What is the MIDDLE.....
What is your fath.....

Django

[Damon]

Internet Explorer is currently truncating questions. You can get around this by using firefox (download here (http://www.mozilla.com/en-US/)).

[bounce]

Awesome! It looks like it got fixed and I was able to add my checking/savings, but there seems to be a problem adding the CalCoast credit card. The security questions are there, but there are no text fields to enter responses to them. I tried in my normal browser (Firefox 2.0.0.7) and IE7 and Opera, but they aren't showing up.

[turbomonkey]

Now shows me the questions for TD Banknorth, but does not accept the answers I provide - still getting the log in error. I went in direct to the site with the same answers and it works fine.

TD Banknorth - New Hampshire

[el_bowman]

I'm unable to add my Watermark Credit Union account to mint.com.

The url is http://www.watermarkcu.org/

From that page you enter your account number, and hit a login button.

That jumps you to a second page, https://auth.watermarkcu.org/cgi-bin/traceassure#
where you must enter your password. The system knows if you're at a computer other than your own and will challenge you with a question if that's the case. It presents an onscreen keyboard where you must type your response from a selected group of characters that contain the answer to your question.

Pretty sophisticated security.

Lance

[SuperRob]

Lance,

Watermark works for me. Mint now asks for your main password and the secondary password. However, Mint is not capturing all transactions available online, only the first page. Additionally, Mint isn't picking up the additional transaction information, only the bank codes, so you won't know who the merchants are. Hopefully they can resolve this soon.

Rob

[bustavo]

I have been able to add 5 of my 7 accounts to Mint and am very satisfied with it so far, although actually looking at my spending on gas makes me a little sick. I am currently having issues with my checking account at www.1stkentuckyexpress.com. I am unsure if the online services for this bank is provided by CSI or Digital Insight, but I do believe that these companies provide the online banking services for many other community banks and so a fix to this one site would help for lots of other banks. Thanks for the updates and any help you can provide.

1st Kentucky Bank
www.1stkentuckyexpress.com
There are several challenge questions to choose from, but you pick one that will appear each time you log in and answer it

[jrcooperdc]

I've been able to get MSUFCU to properly activate by making sure that the same three questions Mint asks during setup appear in the same order as the three questions in the MSUFCU setup. Does that make sense?


MSUFCU uses multuple security questions. Users can choose varying questions from a list, but they have to choose at least 3. Once they do that, they are numbered.

The current account add options on Mint only allow 1 answer.

I've emailed MSUFCU to see if there's something they can do.

Love the site, hope you can help me out.

[Damon]

"I've been able to get MSUFCU to properly activate by making sure that the same three questions Mint asks during setup appear in the same order as the three questions in the MSUFCU setup"

Thanks for posting the tip for the folks here.

If your bank has security questions that are required, then people might be able to find the answers in their bank's account profile and/or by calling their customer service department.

Note: Security fields are sometimes optional.

[mintfeedback]

I have no problems connecting to my savings account with the University of Michigan Credit Union (UMCU), but my credit card does not come up.

Btw, the UMCU isn't very good, so it's a large part of the reason I appreciate this site.

You may not get this enough, but thanks.

[jgray]

Evansville Teachers Federal Credit Union

https://www.netit.financial-net.com/etfcu

You list 4 challenge questions all the time. The site only requires 3. I have already answered them with this browser and IP address, so they don't even ask me when I login to their site.

[Damon]

Not sure I follow what your issue is. Were you able to add the account, or are you having issues?

[jgray]

Not sure I follow what your issue is. Were you able to add the account, or are you having issues?

I can't add the account. I lists 4 questions, but there are no place for the answers. Besides that, you only have 3 questions for their authentication process.

[ScubaDrew]

Any idea when you will have tdbanknorth available? There are numerous requests over the last few weeks.

Drew

[CuriousJack]

Can't add account from Virginia Credit Union (www.vacu.org).

Login procedure is:
Login ID
Challenge question
Password

Jack

[nknoyb]

I can't log in to Sam's Club Discover via Mint.

[cjwinans]

The Northwest Savings Bank setup form is now closer to being usable, but the three security questions can not be answered because the answer textboxes are not provided.

[balletsucks]

Victoria's Secret Credit Card was recently loading for me, but today when I logged into Mint, under Accounts it informed me that I would need extra information to add the account. I hit "Try Again", entered all my information, but it still won't add it (although it had been added before). Just letting you know, hope this is just temporary :o

[scottdburnett]

I'm trying to add Idahy FCU (www.idahy.org). Mint finds the institution, but isn't able to establish connection.

Available fields are: Acct #, E-mail Address & Password.

Initially, Idahy asks only for a account number on the mani page. Whenever I log-on from a different machine, the second screen asks for an e-mail address. It then takes me to a third screen which asks 3 security questions (chosen during setup) and asks if it is a personal or public computer. The next (Whew) screen shows a confidence word and asks for the account password.

If you can get this to work, I will be amazed and praise your mad security bending skills.

[el_bowman]

OK. My Watermark CU accounts are loading, but I still have two issues. One, the details of the accounts are not being read properly. Two, my credit card account is not being included. There does not appear to be a way to add it. The account code for my Visa at Watermark is 41, checking is 01, if that helps.

[Damon]

The tricky thing is that our vendor may not always support pulling bank and credit card for every bank (larger banks are generally not a problem).

Not sure what you mean by account details being read...do you mean transactions aren't downloading?

[addirow]

* Bank Name
* URL you use to login to the bank
* If the bank requires additional login information (challenge questions, etc.).

I am trying to log into Amsouth Bank
www.amsouth.com

It asks for my login, password, and three security questions. It always says my username and password combination is incorrect when it is not.

Thanks guys for this service!

[abyrne]

can not add my chase CC acct...have tried multiple times.

i like the mint app a lot....if i can get the chase cc account to add, then i will love this app and use it every day!

please advise.

best,

andy

[Forte]

ACU is listed in the bank list, but when I try to add it as a bank and log in I receive a username/password error.

The site URL is : https://www.yourcreditunion.org/

Thanks,

Daniel

[jgray]

Not sure I follow what your issue is. Were you able to add the account, or are you having issues?

Any updates on Evansville Teachers?

[techjunky]

I justed wanted to bring attention to Sunflower Bank. They use the 3 question security setup and I have not been able to access my account via Mint. Their Web address is www.sunflowerbank.com. Thanks.

[thesaulter]

I've been able to get MSUFCU to properly activate by making sure that the same three questions Mint asks during setup appear in the same order as the three questions in the MSUFCU setup. Does that make sense?

Oh cool, I will try that out.

[pdworkin]

I have seen this referred to many times, but still no fix: Keybank requires an ATM number and a PIN. There is a field on the Mint Add Accounts form for the account number and the issue number, but not for the PIN. This would seem to be a trivial thing to fix. Why hasn't it been addressed after all this time? Right now Mint is useless to me, and many others as well.

[invicta]

Bank of the West

www.bankfothewest.com

Hangs on downloading transactions then fails. After that the account is deleted from my accounts.

[Damon]

I will make a post in the forums when Key Bank is resolved. If someone contacted us via our CRM tool, I will also attempt to contact them via email.

[invicta]

I will make a post in the forums when Key Bank is resolved. If someone contacted us via our CRM tool, I will also attempt to contact them via email.


What is Key Bank? Thanks for the quick response.

[Kewlj1313]

I still cannot add Evansville Teachers Federal Credit Union, the questions don't have boxes to add answers too, someone has done a bit of work on this but it seems it was not finished, EZCardinfo is the same way, I had made a previous post about both of these and someone seemed to start updating the scripts for adding the account but they did not finish, with EzCardinfo you cannot read the entire question therefore you cannot see what the question is asking to enter the answer.

[invicta]

I will make a post in the forums when Key Bank is resolved. If someone contacted us via our CRM tool, I will also attempt to contact them via email.


Here is the exact error I am getting.


Bank Of the West
www.bankofthewest.com
Could not connect

Mint cannot connect to your account right now:

* Bank Of the West may be down for maintenance
* The connection may be too slow

Problems like these are usually resolved in 24 hours.

It has been doing this for several days and I haven't gotten it to work yet. Thanks!

[alistek]

Hi,

I have a Musician's Friend (.com) credit card through HRS. The site I use to login to check it is hrsaccount.com which asks for my entire credit card number and my zip code. After that it brings me to a page asking for my username and password. Here if I attempt to add the account for HRS than the login says that it is an invalid password or the servers are down for maintenance. Just letting you guys know! Hope you can fix it thanks!

-alistek

[gagix]

hi
I am trying to add an account for Wescom Credit Union - Credit Card.
The bank is listed during Account setup. I enter all the bank specific login info (userid/pwd only) and then I get an error message saying "Unable to connect" and try again.
I tried it a few times and still no luck.
The bank login url is : https://ebranch.wescom.org/

Hope there is a fix.

[hngkong]

Pretty much as far as I can tell so far the fix for credit unions is to wait. No idea how long.

Not trying to be rude either, I'm waiting on Diamond Credit Union.

[D_low]

I don't know if it is just me but I can't get Mountain America Credit Union Working:

Noticed someone else was having trouble with the log on to a bank that has IP specific security questions...

https://www.macu.com/home/home

[chriag]

Hello,
I am trying to add my wachovia Credit Card. This is visa credit card issued my Wachovia Bank itself.
The traditional way I access this online is by logging on to www.wachovia.com and entering my User ID and Passward. This is the same website I use to access my Savings and checkings account that I have already added to mint.com.
The Visa credit card is a sub-account under "Credit Card and Line of Credit Accounts"
Please let me know if there is a way to resolve this.

Let me know if there's anything else I can do to assist.

Thanks

[chriag]

I dont know if this is just me but I was able to add the savings sub-account within the my Franklin Mint Federal Credit Union , www.fmfcu.org, but mint.com did not add my loan sub-account.
Is there anyway I could do this.
Thanks.