USAA - Occasionally Forgets Login Information

[hipersons]

About every couple of weeks I get an error on my USAA account saying "Wrong Username or Password" even though I didn't change anything on either mint.com or on usaa.com. I then have to go in a re-enter the same information I've already entered, and then it works.

This has happened to be both times I logged in to my account today.

Anybody else having this same problem?

[LotusLady]

I have the same problem, except it is more frequent, every 3-4 days. It's pretty annoying to have to re-enter all my USAA accounts every couple days. :eek:

Is there something I'm doing wrong?

[scottymac]

Just got off the phone with USAA unlocking my account. The gal from customer service said they prompt with a security question every 20-30 logons.

She asked if I couldn't answer the security question yesterday (Friday). I hadn't accessed USAA.com nor Mint yesterday, but I did receive my Mint email update, so my guess is that when Mint tried to access my USAA accounts yesterday for the email, it locked the account (b/c Mint couldn't answer the additional security prompt.)

Not sure if there's really a way around this except for Mint to develop additional logic around USAA access; even then, I don't even remember what the security questions or answers would be.

HTH,
Scott

[scottymac]

I went into USAA.com today and updated all my security questions to see if that might help, and still no luck.

But here's the weird thing: Mint can access and update my USAA Roth account . Same password, userid, and security questions. At this point Mint is pretty useless to me, which is too bad, since I really like it. Ah well.

[wizzy]

Yeah, I also have this issue intermittently, but this time reentering my information is not working to restore access... Can you look into this, Mint folks?

Thanks again for a great service and tool!

Dave

[wizzy]

I went back in and re-checked my security questions, and updated the answers to all lower-case... That seemed to do the trick! I've got my transactions now.

[greganem]

For the past few weeks I've been getting "We could not find your account" from Mint when trying to refresh my USAA Investment account. I've tried removing and re-adding the account several dozen times, and have verified that all of the information is correct. I can sign in to USAA.com and view the account info there just fine. Anyone else with this issue? I contacted support but they were extremely unhelpful and closed my ticket.