New User - Problem Reviewing Transactions

[teakay]

Hello all,

Perhaps I am missing something simple. I have linked my WaMu banking accounts, and have used the Update button to update the balance from day to day. However, when I click on the Transactions tab there are no transactions. Are my transactions to be entered manually? I thought the whole point was that the bank transactions were updated automatically....:confused: I'm lost, please help! Thanks!

[intrepid]

Dude,

You are not alone. I too have added accounts from Wachovia and though the balances and account titles have been added, there are NO transactions. However I feel that they wiil provide guidance soon! !!

Good Luck,
:)

[Damon]

Transactions should automatically download to your account on a nightly basis. If problems continue...please use the information below to file a bug...

If transactions aren't downloading to your account right now, please try to use the update option available on the accounts' page to see if it corrects the problem. If problems continue after hitting the update button, please contact us at this link https://wwws.mint.com/contact.event with the following:

a) Email address of the account.
b) The date transactions last automatically updated
c) If using the update button didn't work
d) The bank name that transactions aren't updating from
e) The URL you use to login

We will file a bug with engineering so they can investigate and resolve the issue.

Please note: This problem is sometimes a temporary one & you might want to wait for a day or two before contacting us. The problem could be a temporary connectivity issue with our provider and your bank, or your provider may have made some changes to their site that affected the ability of our provider to pull transactions for a short period of time.