Undo Whatever It Is You Did: RE: "Taking Too Long" Error

[eric1985]

Last week I noticed that your made a major update to the accounts page. Since doing that, I have had trouble with almost all of my accounts at some point. While the little boxes are prettier, they don't work right anymore.

I have had the "this is taking too long" several times, and it is frustrating. I don't want to "try again" by re-entering my information. I want to try again by having it try again with the same information, which has been accurate since I joined Mint.

Right now 3 (or half) of my financial institutions have that error. I am excited about your new investment account options, but don't forget about what makes (made) Mint great.

Eric

[Damon]

"I have had the "this is taking too long" several times, and it is frustrating. I don't want to "try again" by re-entering my information. I want to try again by having it try again with the same information, which has been accurate since I joined Mint."

Is this message happening with accounts you had already added, or is it happening with new accounts you're trying to add.

Note: We are working on improving the messaging on the site. In many cases the messages are the result of a temporary issue with our provider and/or a recent change by your financial institution's site (this can mess things up for a small period of time).

[ninetysix]

There needs to be another option for "try again" without having to re-enter all the information. I've had to do this with at least 1 account per day lately.

[mhowie]

Same here... affecting both my GM Card (see related post) and my checking account (National City). This has been going on for over a week now. Please get this mess sorted out-- having to re-enter information over and over becomes tiresome, especially after waiting five minutes on this "taking too long" message.

[Damon]

Addressing internally. We're still working on the error messaging to try and minimize the confusion.

[Damon]

I just wanted to advise that we're researching the having to re-enter credentials problem you mention. I will post an update if I hear of something...sorry about the current inconvenience.