No Transactions

[johnsdr]

I have updated a few times and I have a balance, but I dont have any transactions. Please Help. Thanks

[jlstanley00]

I have the same problem. My bank is Old National Bank. My savings & checking account balances appear correctly....but no transactions are showing...frustrating!

Any advice out there?

[Damon]

I believe I have a basic template for this in the forums. Let me know if you can't find it...

Here's basically what we need:

If transactions aren't downloading to your account right now, please try to use the update option available on the accounts' page to see if it corrects the problem. If problems continue after hitting the update button, please contact us at this link https://wwws.mint.com/contact.event with the following:

a) Email address of the account.
b) The date transactions last automatically updated
c) If using the update button didn't work
d) The bank name that transactions aren't updating from
e) The URL you use to login

Important note: Please do not remove the bank in question if you file the bug. Our provider can't research the issue if it has been removed.

We will file a bug with engineering so they can investigate and resolve the issue.

Please note: This problem is sometimes a temporary one & you might want to wait for a day or two before contacting us. The problem could be a temporary connectivity issue with our provider and your bank, or your provider may have made some changes to their site that affected the ability of our provider to pull transactions for a short period of time.

[sharadsapra]

Name of bank - Chase Bank
The URL you use to login to your bank (www.chase.com, for example). www.chase.com

The specific error messages you receive trying to add the account to your Mint account.
Incorrect username or login

If you don't have issues logging in to your bank accounts directly.
I can log in to my accounts directly

The account was added, transactions downloaded once but not updated even after several tries.